Frequently Asked Questions
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PeakRewards℠
What is BGE’s PeakRewards℠ program?
PeakRewards℠ is designed by BGE to help ease the “peak” demand for electricity in the Mid-Atlantic region. It’s part of the BGE Smart Energy Savers Program℠ which helps you conserve energy, save money and protect the environment. PeakRewards℠ offers a central A/C - program. This program gives you a professional installed Smart Switch (central A/C) or Smart Thermostat. These technologies allow BGE to cycle the central air conditioner or electric heat pump during periods of peak electric demand. In exchange for allowing BGE to cycle your central air conditioner or electric heat pump, you will receive bill credits on your BGE bills plus a matching bonus, during the first year of participation.
How can I qualify for PeakRewards℠?
BGE residential customers with central air conditioning or an electric heat pump in good working order can qualify for the A/C program.
What choices does the new PeakRewards℠ program offer?
The PeakRewards℠ Central A/C program offers:
- New Equipment Choices — You can choose an outside air conditioner switch or the latest technology, an in-home Honeywell programmable thermostat.
- More Cycling Choices — Choose from 50, 75 or 100% cycling. The higher the cycling level, the higher the credits on your BGE bills - $50, $75 or $100 each summer you participate.
- Override Choices — You have the opportunity to opt-out of (override) up to two non-emergency events each summer.
- More Savings — In addition, you will get a matching bonus, which doubles your credits during the first year of participation. If you choose the thermostat, you can save up to 15% year-round on your heating and cooling costs. Savings vary and 15% is based on an average of $180 savings per year.
- Online Access — You now have access to your thermostat or switch 24/7 with PeakRewards℠ Online Access. This new feature will allow you to manage your thermostat schedule, view your cycling history and override cycling events from anywhere you have access to a web browser.
What is “peak electric demand?"
Electricity usage fluctuates constantly due to weather conditions, commercial and industrial business hours and residential electricity usage. During the summer months, usually demand is greater for electricity to cool homes and businesses. “Peak electric demand” refers to the point of highest electricity use over a certain period of time. Throughout the day, BGE continually monitors electricity demand.
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PeakRewards℠ A/C Program Benefits
What are the credits and when can I expect to see credits appear on my bill?
Once a Smart Thermostat or Smart Switch has been installed, you will receive bill credits spread equally over the four-month period of June through September and each year as follows:
- 50% cycling: $12.50/month for the $50 program
- 75% cycling: $18.75/month for the $75 program
- 100% cycling: $25/month for the $100 program
- If the Smart Thermostat or Smart Switch is installed during the summer months (June through September), the credit will be applied toward all subsequent summer months. For example, if installed in July, before the meter reading, you will receive three months of credits for July, August and September, and will continue each June through September thereafter.
- If the Smart Thermostat or Smart Switch is installed after your meter reading and the mailing of the monthly bill in a summer month, you will receive credits starting the following month. Credits will not be prorated based upon the timing of the enrollment and installation. You will receive the balance of the credits the following summer season.
- Bonus credits are only given for the first year in which you participate in the PeakRewards℠ A/C program. Four months of sign-up bonus credits will be issued on the same schedule as detailed above.
* All participants will be cycled at 50% during non-emergency events. However, credits will be issued at the chosen cycling level.
** PeakRewards℠ A/C credits are applied June-July-August-September.
How does the PeakRewards℠ A/C program decrease my electric bill?
When you participate in this program, you will begin receiving money-saving bill credits in the first summer billing cycle (June through September) following the installation of your thermostat or outside air conditioner switch. During the first year of participation, these credits will be doubled on your energy bills for June through September, as an enrollment bonus.
If you begin your energy credits after June, you will get the monthly enrollment bonus in the following summer season for those months you missed in the first season (e.g., if credits start in July, bonus credits will be issued in July, August and September of the first year, and in June for the following year).
In addition to billing credits, the program will help reduce overall demand for electricity in the Mid-Atlantic region, which will result in electricity prices that are lower than they otherwise would have been. The new Honeywell programmable thermostat could save you up to 15% in energy costs each year. Savings vary and 15% is based on an average of $180 savings per year.
For tips on how to decrease summer air conditioning costs and increase comfort, click here.
What other benefits are there?
PeakRewards℠ is a win-win program for the community and the region since participation also helps the environment. By enrolling in the program, you help reduce emissions from current and future power plants. Reduced energy use during peak periods also helps BGE deliver electricity more reliably and results in energy prices that are lower than they otherwise would have been.
Who is paying for this program?
The Maryland Public Service Commission has authorized BGE to apply a nominal distribution rate charge to all residential customer bills beginning January 7, 2010 in order to recover costs for the PeakRewards℠ program. The amount of this surcharge will be $0.00118 per kWh or $1.18 per month for the average customer using 1000 kWh per month. Please note that as the program’s benefits and costs change over time, the charge may be updated annually (or more often) to reflect these changes. In addition, the benefits of the program far outweigh the costs, ultimately helping to reduce customers’ bills and improving service reliability in the years to come.
How will the program benefit BGE customers who are paying for the program but not participating in PeakRewards℠?
Overall, the savings from PeakRewards℠ will far outweigh the cost of the program. Customers will see savings resulting from capacity and energy revenues that BGE receives from the wholesale market for the PeakRewards℠ program. Also, BGE will be spending less on transmission and distribution infrastructure because the program will help to relieve the peak load that this infrastructure will have to carry.
As PeakRewards℠ reduces demand for electricity, all customers, including those not participating in the program, will benefit from electricity price reductions in the wholesale markets. The program will improve electricity service reliability to all customers; and everyone will reap the environmental benefits of reducing emissions from electricity generation plants and reducing the amount of electricity that generation plants will need to provide.
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Peak Demand and Cycling
What is "peak electric demand?"
Electricity usage fluctuates constantly due to weather conditions, commercial and industrial business hours and residential electricity usage. During the summer months there is usually a greater demand for electricity to cool homes and businesses. “Peak electric demand” refers to the point of highest electricity use over a certain period of time. Throughout the day, BGE continually monitors electricity demand.
How does cycling work?
During periods of high electricity use in the Mid-Atlantic region, typically during the summer months, a radio signal may be sent to the Smart Thermostat or Smart Switch to interrupt the flow of electricity to the compressor on your air conditioner or heat pump for a period of time each hour. This is called cycling. Only electricity to the compressor is interrupted. The indoor fan will continue to run as programmed. Cycling reduces the peak demand for electricity, helping to maintain reliable service and keep down the cost of electricity.
What does "cycling level" mean?
This is the key component of the PeakRewards℠ program. You can choose from three different program options, which represent various cycling levels during regional emergency events.
- For a 50% cycling level, the run-time of your air conditioning system is reduced by 50%.
- For a 75% cycling level, the run-time of your air conditioning system is reduced by 75%.
- For a 100% cycling level, the run-time of your air conditioning system is reduced by 100% .
Note: All PeakRewards℠ participants will be cycled at the 50% level during non-emergency events.
What is the difference between an "emergency" and "non-emergency" event?
Emergency Event: During an emergency event, regional demand for electricity is close to surpassing regional supply, and BGE is required to activate its PeakRewards℠ program. You cannot override your program participation during an emergency event.
Non-Emergency Event: On occasion, BGE may activate its PeakRewards℠ program when regional demand is not very close to surpassing regional supply, but the wholesale price of electricity is very high. Activating the PeakRewards℠ program during these non-emergency events puts downward pressure on energy prices. You may choose to override participation during this type of event up to two times per year. For non-emergency events, cycling for all participants will be 50%.
How long will a cycling event last and how often will events occur?
Typically, cycling occurs between the hours of 1 p.m. and 7 p.m., although the actual start time, end time, and duration of each cycling event will vary. The length of a cycling event will depend on the type of event (emergency or non-emergency) and the need for BGE to reduce electric demand. BGE is unable to predict the number of times it will cycle air conditioners or heat pumps each year. Historically, BGE has averaged seven cycling events per season, one emergency cycling event and six non-emergency cycling events.
What if I get uncomfortable and want the cycling to end or want to override participation in a cycling event?
You may choose to override your participation in a non-emergency cycling event up to two times each year. You can schedule these overrides in advance or on the day of a non-emergency event by calling the PeakRewards℠ hotline at 1-888-309-PEAK (7325) 8 a.m. to 8 p.m. EST, Monday–Friday; and 8 a.m. to 5 p.m. EST, Saturday. Each request will be handled in the order in which it is received and implemented as soon as the process allows.
When emergency events go into effect at the regional level, and BGE is required to activate its PeakRewards℠ program, you cannot override your program participation. Scheduled overrides and overrides requested the day of an emergency event will not be implemented. In a critical situation, a customer representative can be reached 24 hours a day, seven days a week.
If I schedule an override in advance and an event does not occur, will I be able to use that override in the future?
Yes. If you schedule an override and an event does not occur, the override will not count against the 2 overrides allowed per year and you will be able to schedule an override at a later date.
How soon will the compressor resume normal operation if I override a cycling event?
Normal unit operation should resume within 30 minutes from the receipt of the override request. Each request will be pointer-led in the order in which it is received and implemented as soon as the process allows. For scheduled overrides, the air conditioning or heat pump unit will not be included on the day scheduled under non-emergency cycling event conditions.
How will cycling effect the temperature in my home?
The temperature change in your home during a cycling event will vary based on factors including: the outdoor temperature, how well your home is insulated, duration of the cycling event, cycling level and many other variables. During the pilot program for PeakRewards℠, conducted during the summer of 2007, BGE tested temperature changes in customers’ homes. The data indicated that the average increase for the majority of customers was 2° F (1.11° C) for cycling participation levels of 50% and 75% during a four-hour cycling event. Actual temperature changes during cycling may vary.
How many cycling events can I expect each year?
BGE is unable to predict the number of times it will cycle air conditioners or heat pumps each year. Historically, BGE has averaged seven cycling events per season, one emergency cycling event and six non-emergency cycling events.
Can I have multiple devices installed with different cycling participation levels for each?
You can have a mix of the two technologies (thermostat and switch) if you have multiple air conditioning systems. Customers with multiple devices can choose different cycling options for each device.
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PeakRewards℠ Technology
If I need to have maintenance, repair work done or replace an air conditioner, do I need to contact BGE?
General maintenance should not require a call to BGE. However, you should inform the contractor that a BGE thermostat or switch is installed. If a contractor needs to disconnect the thermostat or switch for any maintenance or system replacement work, you should call the PeakRewards℠ hotline at 1-888-309-PEAK (7325) for immediate assistance. Tampering with or removal of the PeakRewards℠ thermostat could jeopardize bill credits.
If you notice a slight rise in the indoor temperature is noticed during the cooling season, you should check the thermostat message area for the word “SAVINGS,” or the switch to see if the red light is on before calling the contractor to avoid an unnecessary service call. This will advise them that BGE is temporarily cycling your air conditioner. After the cycling event is over, the thermostat will return to normal operation.
Are all air conditioning and heat pump systems compatible with the PeakRewards℠ program?
Most central air conditioning and heat pump units work with PeakRewards℠ Smart Technology. However, some systems are not currently able to communicate with PeakRewards℠ thermostats. In most cases, where a PeakRewards℠ thermostat is not compatible, a PeakRewards℠ switch can be installed so that you may participate in the program. A PeakRewards℠ technician can evaluate your system to determine compatibility. If you have additional questions about system compatibility or would like to schedule an appointment, please call the PeakRewards℠ hotline: 1-888-309-PEAK (7325).
Can I have multiple devices (e.g. thermostats and/or switches) installed?
If you have more than one air conditioner unit, you can have multiple devices installed. Your credit and matching incentive will be multiplied by the number of devices installed and cycling option selected.
If I have a heat pump, how can I avoid unnecessary use of costly auxiliary/emergency heat?
A properly maintained heat pump system is a very efficient way to heat one’s home. However, during times when temperatures drop below the mid-30s, the heat pump may require assistance from auxiliary heat. Although the auxiliary heat may feel much warmer, it can cost substantially more to operate. To avoid unnecessary auxiliary heat cycling during colder weather (below 35°), consider reducing your thermostat set-back feature by just two degrees (for example: 68°F to 66°F) during sleep and away times. Also, avoid manually overriding the temperature set point by two degrees or more. Manually adjusting set points by large increments can trigger unnecessary auxiliary heat to cycle.
Does BGE use professionally trained installation experts? What happens if I experience problems with my air conditioning system after the installation of a device?
PeakRewards℠ installers are professionally trained to perform quality installation. While you should not experience any problems, if you do, you can call the PeakRewards℠ hotline at 1-888-309-PEAK (7325) for immediate assistance.
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PeakRewards℠ Smart Switch
What is a Smart Switch and how does it work?
A Smart Switch refers to the outdoor air conditioner switch being used for the PeakRewards℠ program. The Smart Switch, with its small radio receiver, is mounted on or near your outdoor air conditioning or heat pump unit. It is used to help reduce peak demand for electricity.
During periods of high electricity use in the Mid-Atlantic region, typically during the summer months, a radio signal may be sent to the Smart Switch to interrupt the flow of electricity to the compressor on your air conditioner or heat pump for a period of time each hour. This is called cycling. Only electricity to the compressor is interrupted. The indoor fan will continue to run as programmed. Cycling reduces the peak demand for electricity, helping to maintain reliable service and keep down the cost of electricity.
How will I know when BGE is cycling the Smart Switch?
A red light will be displayed on the Smart Switch during the activation of a BGE cycling event, indicating that the Smart Switch is adjusting compressor activity. A green light will indicate that the Smart Switch has power and is connected to the network but is not currently affecting compressor activity. If you do not see any light on the Smart Switch, call the PeakRewards℠ hotline at 1-888-309-PEAK (7325).
Where will the Smart Switch be installed?
Typically, BGE will install the Smart Switch on the foundation of your home with a connection to the air conditioning or heat pump unit. By mounting it on your home, similar to the way a meter or cable box is mounted, you will avoid the chance of it being removed if the installers replace your air conditioning or heat pump unit. At your request, BGE will mount the Smart Switch directly onto the air conditioning or heat pump unit.
Do I need to be home for a Smart Switch installation?
In most cases, you do not need to be home and do not require an appointment to have the Smart Switch installed, since installation does not require entry into the house. Some situations may require that you be present such as the location of the air conditioning unit, protective fencing, or the presence of a dog.
What happens if a switch is missing or becomes disconnected?
You need to call the PeakRewards℠ hotline at 1-888-309-PEAK (7325) to report a missing or disconnected switch. A missing or disconnected switch, which is not replaced or fixed, will result in the termination of seasonal bill credits.
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PeakRewards℠ Smart Thermostat
What is a Smart Thermostat and how does it work?
A Smart Thermostat refers to the Honeywell touch-screen programmable thermostat being used for the PeakRewards℠ program. It can be programmed for four separate time periods each day with various settings for weekdays and weekends. Using a Smart Thermostat can help you save up to 15% each year in energy costs versus a non-programmable thermostat. Savings vary and 15% is based on an average of $180 savings per year. Click here to read user manual.
The model of thermostat used for PeakRewards℠ has additional functionality, which allows BGE to communicate remotely with it during periods of peak demand. During periods of high electricity use in the Mid-Atlantic region, typically during the summer months, a radio signal may be sent to the Smart Thermostat to interrupt the flow of electricity to the compressor on your air conditioner or heat pump for a period of time each hour. This is called cycling. Only electricity to the compressor is interrupted. The indoor fan will continue to run as programmed. Cycling reduces the peak demand for electricity, helping to maintain reliable service and keep down the cost of electricity.
Can I get the new thermostat instead of the outdoor air conditioner switch?
When you enroll in PeakRewards℠, you have a choice of either a switch or thermostat. If you currently have an Energy Saver Switch on the outdoor unit, you can upgrade to the new Honeywell programmable thermostat at any time by calling the PeakRewards℠ hotline at 1-888-309-PEAK (7325).
How do I get the new programmable thermostat installed?
BGE will work with you to schedule a convenient time to have the Honeywell programmable thermostat installed. To schedule an installation, you can call the PeakRewards℠ hotline at 1-888-309-PEAK (7325).
How will I know when BGE is cycling the Smart Thermostat?
You will see the word “SAVINGS” displayed in the thermostat window during a BGE cycling event.
What is the difference between the new Honeywell programmable thermostat and other programmable thermostats? Why would I need a new thermostat when I already have a programmable thermostat?
The Honeywell programmable thermostat also has a built-in radio receiver, which allows BGE to send a cycling command to help control electricity demand during periods of peak electricity use. If you already have a programmable thermostat you can choose to have the Smart Switch installed instead of the Honeywell programmable thermostat.
Will BGE change settings on the thermostat without my consent?
No. Under no circumstance will BGE alter any thermostat settings without your express authorization. During the initial installation, a BGE representative will set the thermostat to your preferred setting or temperature schedule. You can also call the PeakRewards℠ hotline at 1-888-309-PEAK (7325) during BGE’s normal operating hours to have a customer service representative remotely perform thermostat scheduling functions on your behalf. Detailed instructions on setting the thermostat can be found in the user manual.
Can I schedule a temporary thermostat setting while on vacation?
The system allows you to select and hold a specific temperature for vacation and other times when you are away. You should simply select the desired temperature and then press the HOLD key. This setting will be maintained until you cancel it by pressing the CANCEL key on your Smart Thermostat, resuming your normal cooling and heating schedule settings. You may also make any of these changes by calling toll free 1-888-309-PEAK (7325) during normal operating hours. With your permission only, a customer service representative can remotely reset temperatures to your desired levels.
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PeakRewards℠ Online Access - Overview
How do I log onto PeakRewards℠ Online Access?
To log onto PeakRewards℠ Online Access, visit BGE.com/myaccount
For BGE residential customers with a BGE online account. Enter your BGE User ID and Password to sign in. BGE has already linked your thermostat(s) or switch(es) to your BGE online account. Once logged in and verified, you will see a link that reads Manage my PeakRewards Settings
For BGE residential customers that do not have a BGE online account, you’ll need to register first. To register, log onto BGE.com/myaccount and click on “Not yet registered? Sign up here!” After clicking, you will be asked to register for an account and a confirmation will be sent via email. Note — It may take up to 48 hours for the Manage my PeakRewards℠ Settings link to be visible for newly registered users.
Once you’ve logged in successfully, you will need to click the Manage my PeakRewards℠ Settings link to access to the PeakRewards℠ Online Access welcome page. You can now manage your settings and preferences from anywhere with access to a web browser:
- Track Cycling Event Status and History
- Set and Save Thermostat Schedules
- Temporarily Adjust Settings
- Change Device Label(s)
- Check Enrollment Status
A/C Program Water Heater Program
(currently on hold) - Override (opt-out) of non-emergency cycling events
- up to two times a year for the A/C program
- up to four times a year for the Water Heater program (currently on hold)
If I have more than one PeakRewards℠ thermostat, can I set one thermostat schedule for all devices?
No — you must schedule the settings per device only.
The name of the thermostat label is confusing — can I change it?
The name of the thermostat was created when the technician installed your thermostat. You can change it by
- Pressing the Manual link on left side menu
- Pressing the Edit link located next to the thermostat title
- Entering a name for your thermostat and press the SAVE button
This is the first time that I’m in PeakRewards℠ Online Access to set my thermostat settings — what do temperature values represent when I get to this page?
The temperature values represent current national recommended thermostat settings created by ENERGY STAR® and the US Department of Energy. These settings are not reflected in your thermostat unless you press the SAVE AND SEND SCHEDULE button on the bottom of the page.
How do I set a thermostat schedule?
There is a Hints and Tips link on the Thermostat Schedule page that provides detailed instructions how to set a thermostat schedule.
I’ve just sent a thermostat schedule from within PeakRewards℠ Online Access; however, I don’t see the changes being reflected on my thermostat.
It may take a few (up to 15) minutes for the changes to take effect. When you send the thermostat schedule, a signal is sent out from the PeakRewards℠ Online Access screen. If you don’t see the thermostat changes after three minutes, resend your thermostat schedule again.
How do I make a temporary change to my thermostat setting?
Once you are logged onto PeakRewards℠ Online Access, in the left-hand navigation menu, click the thermostat you want to temporarily adjust. Under the name of the thermostat, you will see a Manual link. The Manual link will take you to the Temporary Adjustment page, which will allow you to enter a temporary setting. You can simply adjust the temperature by clicking on the up or down arrows or enter the temperature in the temperature box. The new temperature setting will temporarily change your existing schedule. You must check HOLD if you want to permanently maintains this new setting.
Can I schedule an override through PeakRewards℠ Online Access?
Yes. To schedule an override, click the Override (Opt-Out) link in the left-hand navigation menu. This link will direct you to the Override Scheduling page, where you can select the date on the calendar. Once you have chosen your date, click APPLY. Be sure the date you choose is correct, once you click apply you will not be able to change the date. For research purposes only, the system will ask you to explain the reason for requesting the override. As long as you haven’t exceeded your override limit, your request will be accepted. Your response to this section just allows BGE to determine the key reasons for requesting overrides, which will help BGE continue to improve the program. You are entitled to schedule the following overrides for non-emergency cycling events only:
Air conditioner thermostat(s) and switch(es):
- two overrides per device
- Overrides apply from June - September
Water heater switch(es): (Program currently on hold)
- two overrides per water heater switch per season (four total for the year) and reset per season
- Summer season overrides apply from June - September
- Winter season overrides apply from October - May
Does the PeakRewards℠ Online Access keep a record of all cycling events?
Yes. The Cycling History link found on the left-hand navigation menu directs you to a view of your complete cycling history. To view a listing of when your central air conditioning experienced a cycle, click on the VIEW COMPLETE HISTORY button. Your history will be displayed for each thermostat or switch, giving you the start date and end date, cycling duration or how long the cycle lasted. By clicking the view function’s drop down menu on the right, you can isolate the listing to feature cycling history for the day, week, year or all cycling events.
I have adjusted the thermostat settings on the thermostat directly; however, when I log into PeakRewards℠ Online Access, I do not see my thermostat changes online. What happened?
Currently, a one-way communication exists between the PeakRewards℠ Online Access portal and the thermostat where any changes sent online is received by the thermostat. However, any changes made on the thermostat directly are not updated online.
BGE is evaluating the feasibility of two-way communications between the thermostat and PeakRewards℠ Online Access in the future.
What’s the time range where I can set a thermostat schedule?
Within a day, you can schedule the settings for the four periods (Wake, Leave, Return, and Sleep) between the hours of 12:00am and 11:59pm.
What if I only want my thermostat to change temperature twice in a day?
You can schedule two consecutive periods (Wake, Leave, Return, and Sleep) with the same temperature.
Can I send my thermostat schedule when BGE is cycling my air conditioner?
Yes — the thermostat will receive any scheduled thermostat settings you send while BGE is cycling the air conditioner.
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PeakRewards℠ Online Access - Scheduling
What does the HOLD checkmark do?
The HOLD checkmark allows you to maintain the thermostat setting until you manually cancel this setting. To cancel this permanent setting, either press the RESTORE button from the online portal, or the CANCEL key on your thermostat. Once you cancel this setting, the thermostat follows your normal cooling and heating schedule settings.
What’s the difference between a Temporary and Permanent Hold?
A permanent hold allows you to maintain the thermostat at one temperature setting until you manually cancel the permanent hold. A temporary hold allows you to maintain the thermostat at one temperature setting until the next scheduled period (Wake, Leave, Return, or Sleep). Once the next scheduled period arrives, the thermostat resumes its normal thermostat schedule.
I’ve just submitted a thermostat hold from the PeakRewards℠ Online Access page; however, I don’t see the changes being reflected on my thermostat.
It may take a few (up to 15) minutes for the changes to take effect. When you send the thermostat schedule, a signal is sent out from the PeakRewards℠ Online Access screen. If you don’t see the thermostat changes after three minutes, resend your thermostat schedule again.
Can I send manually adjusted settings while BGE is cycling my air conditioner?
No — the thermostat only reacts to manual schedules only when the thermostat is not cycling the air compressor.
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PeakRewards℠ Online Access - More Questions
Will BGE change settings on the thermostat without my consent?
No. Under no circumstance will BGE alter any thermostat settings without your expressed authorization.
How will I know when BGE is cycling the thermostat?
On the PeakRewards℠ Online Access home page, you will see a message like the following displayed:
Residential A/C Thermostat 75% Cycling
Currently CyclingAdditionally, you will see the word “SAVINGS” displayed in the thermostat window during a BGE cycling event.
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BGE's Energy Saver Switch/Rider 5 Participants
Do I have to contact BGE to enroll in the new PeakRewards℠ program if I already participate in the BGE Energy Saver Switch Program (Rider 5)?
Existing Energy Saver Switch customers will automatically be enrolled in PeakRewards℠ and receive the benefit of a new switch which uses the latest energy-saving technology. If you do not contact BGE, your current switch will automatically be upgraded without the need to schedule an appointment and will be cycled at a 50% level (See the Cycling section for details), similar to the prior program.
Due to the number of participants in the BGE Energy Saver Switch program, BGE will be upgrading existing switches on a rolling basis through 2011. Prior to installing the new switch, BGE will mail an informational letter to you. If there are special circumstances that prevent installation, BGE will contact you. After the new switch is installed, you will receive an increase in ongoing bill credits from $40 to $50 per summer and a $50 matching bonus, which doubles your credits during the first year of participation.
Existing Energy Saver Switch customers also have a choice. You can choose a new Honeywell programmable thermostat with additional benefits instead of the outdoor air conditioner switch. (See the Smart Thermostat section for details).
To receive higher bill credits by changing to a higher cycling level, or to choose a new Honeywell programmable thermostat instead of the outdoor air conditioner switch, or to have the switch upgraded sooner, you should contact the PeakRewards℠ hotline at 1-888-309-PEAK (7325).
To discontinue participation in the program, you can call the PeakRewards℠ hotline at 1-888-309-PEAK (7325). Once you have withdrawn from the program you will no longer receive ongoing bill credits.
Can I remain on the current Energy Saver Switch Program (Rider 5)?
The current Energy Savers Switch program is now called PeakRewards℠. To remain current with advances in technology, BGE must upgrade the existing switches. If you decline the switch upgrade, you will no longer receive ongoing bill credits. BGE will be performing upgrades to the current Energy Saver Switch on a rolling basis through 2011.
What bill credits will I receive for the Energy Saver Switch Program in which I have been participating for years?
Effective June 1, 2009, the bill credits for the Energy Saver A/C Switch program have been reduced to $7 each month from the $10 bill credit you previously received. All customers who receive bill credits for the Energy Saver A/C Switch program received a letter and notification of this change.
Why are the Energy Saver A/C Switch bill credits being reduced?
The Legacy Energy Saver A/C Switch program is being phased out over time and replaced with the new PeakRewards℠ central A/C program. The new program will give you higher bill credits and matching bonus—you can get up to $200 in your first year of participation.
How do I compare the legacy A/C switch program to the PeakRewards℠ A/C program?
The PeakRewards℠ A/C program offers:
- New Equipment Choices — You can choose an outside air conditioner switch or the latest technology, an in-home Honeywell programmable thermostat.
- More Cycling Choices — Choose from 50, 75 or 100% cycling. The higher the cycling level, the higher the credits on your BGE bills - $50, $75 or $100 each summer you participate.
- Override Choices — You have the opportunity to opt-out of (override) up to two non-emergency events each summer.
- More Savings — In addition, you will get a matching bonus, which doubles your credits during the first year of participation. If you choose the thermostat, you can save up to 15% year-round on your heating and cooling costs. Savings vary and 15% is based on an average of $180 savings per year.
- Online Access — You now have access to your thermostat or switch 24/7 with PeakRewards℠ Online Access. This new feature will allow you to manage your thermostat schedule, view your cycling history and override cycling events from anywhere you have access to a web browser.
(Click here for more information on Online Access)
When can I get a new A/C switch or thermostat installed for the PeakRewards℠ A/C program?
After you enroll in the new program, either by clicking here, or by calling the PeakRewards℠ hotline at 1-888-309-PEAK (7325), we will schedule your in-home installation at a time when it is convenient for you. We are scheduling and installing customers on a first-come, first-served basis.
Effective June 1, 2009, the bill credits for the Energy Saver A/C Switch program will be reduced to $7 each month from the $10 bill credit you previously received. All customers who receive bill credits for the Energy Saver A/C Switch program received a letter and notification of this change.
Due to high demand for the program, if you enroll in PeakRewards℠ by your September meter reading date, but we have been unable to install a new switch or thermostat, BGE will give you a $12 bill credit in early fall (in addition to the reduced credit of $28), as a thank you for enrolling and remaining patient during this period of high demand.
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BGE's Energy Saver Switch/Rider 6 Participants
Will I continue to receive bill credits for the Energy Saver Hot Water Heater Switch program in which I have been participating for years?
Effective June 1, 2009, the bill credits for the Energy Saver Hot Water Heater Switch program have been reduced to $3.50 each month from the $5 bill credit you previously received. All customers who receive bill credits for the Energy Saver Water Heater Switch program received a letter and notification of this change.
Why are the Energy Saver Hot Water Heater Switch bill credits being reduced?
The Legacy Energy Saver Hot Water Heater Switch program is being phased out and replaced with the new PeakRewards℠ Water Heater program(currently on hold). The new program will give you higher bill credits of $6.25 per month paid on your November, December, January and February bills, for a total of $25 each year you participate. Only BGE customers who have an electric water heater are eligible for the program. Tankless and gas hot water heaters are not eligible.
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PeakRewards℠ Water Heater Program (currently on hold)
I am interested in signing-up for the water heater program. How can I register?
Thank you for interest in the BGE Smart Energy Savers Program℠ Water Heater program. Unfortunately, the program is on hold at this time. Please check our web site frequently for updates on when the program will return, BGESmartEnergy.com/PeakRewards. You can also contact the PeakRewards℠ hotline if you have questions.
Why is the water heater program no longer available?
Currently, the water heater program is on hold and we are not able to provide additional details at this time.
When will the water heater program start again?
We anticipate that the program will start soon, but visit BGESmartEnergy.com/PeakRewards for updates or contact us on the PeakRewards℠ hotline.
I already registered for the program. What is going to happen? Do I have to register again?
When the water heater program returns, you will be granted priority status and your Smart Switch will be installed as soon as possible. You do not have to register again for this program.
Will I be notified when the water heater program returns?
Yes, a postcard and email will be sent to customers that have registered for the water heater program informing them that the program has returned. Also, visit BGESmartEnergy.com/PeakRewards for updates or contact us on the hotline.
Will I begin receiving credits on my bill? It’s not my fault that the water heater program is currently unavailable.
Unfortunately, you will not begin receiving credits on your BGE bill until the Smart Switch is installed on your property. Once it is installed, you’ll start to enjoy credits on your bill.
Will other BGE Smart Energy Savers Programs℠ be on hold too?
No, all of our programs are still running. Please visit BGESmartEnergy.com/PeakRewards for more details. You can also contact the PeakRewards℠ hotline if you have any questions.
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Additional Questions about PeakRewards℠
If I need to have maintenance, repair work done or replace an air conditioner, do I need to contact BGE?
General maintenance should not require a call to BGE. However, you should inform the contractor that a BGE thermostat or switch is installed. If a contractor needs to disconnect the thermostat or switch for any maintenance or system replacement work, you should call the PeakRewards℠ hotline at 1-888-309-PEAK (7325) for immediate assistance. Tampering with or removal of the PeakRewards℠ thermostat could jeopardize bill credits.
If you notice a slight rise in the indoor temperature is noticed during the cooling season, you should check the thermostat message area for the word “SAVINGS,” or the switch to see if the red light is on before calling the contractor to avoid an unnecessary service call. This will advise them that BGE is temporarily cycling your air conditioner. After the cycling event is over, the thermostat will return to normal operation.
Are all air conditioning and heat pump systems compatible with the PeakRewards℠ program?
Most central air conditioning and heat pump units work with PeakRewards℠ smart technology. However, some systems are not currently able to communicate with PeakRewards℠ thermostats. In most cases, where a PeakRewards℠ thermostat is not compatible, a PeakRewards℠ switch can be installed so that you may participate in the program. A PeakRewards℠ technician can evaluate your system to determine compatibility. If you have additional questions about system compatibility or would like to schedule an appointment, please call the PeakRewards℠ hotline at 1-888-309-PEAK (7325).
Can I have multiple devices (e.g. thermostats and/or switches) installed?
If you have more than one central air conditioner unit, you can have multiple devices installed. Your credit and matching incentive will be multiplied by the number of devices installed and cycling option selected.
If I have a heat pump, how can I avoid unnecessary use of costly auxiliary/emergency heat?
A properly maintained heat pump system is a very efficient way to heat one’s home. However, during times when temperatures drop below the mid-30s, the heat pump may require assistance from auxiliary heat. Although the auxiliary heat may feel much warmer, it can cost substantially more to operate. To avoid unnecessary auxiliary heat cycling during colder weather (below 35°F), you should consider reducing your thermostat set back feature by only two degrees (for example, 68°F to 66°F) during sleep and away times. Also, you should avoid manually overriding the temperature set point by two degrees or more. Manually adjusting set points by large increments can trigger unnecessary auxiliary heat to cycle.
Does BGE use professionally trained installation experts? What happens if I experience problems with my air conditioning system after a device is installed?
PeakRewards℠ installers are professionally trained to perform quality installation. While you should not experience any problems, if you do, you can call the PeakRewards℠ hotline at 1-888-309-PEAK (7325) for immediate assistance.
More Questions?
Please visit PeakRewards℠ online at BGESmartEnergy.com/PeakRewards or call the PeakRewards℠ hotline at 1-888-309-PEAK (7325).
