Frequently Asked Questions
-
PeakRewards℠
What is BGE’s PeakRewards℠ program?
PeakRewards℠ is designed by BGE to help ease the “peak” demand for electricity in the Mid-Atlantic region. It’s part of the BGE Smart Energy Savers Program℠, which helps you conserve energy, save money and protect the environment. The PeakRewards℠ A/C program gives you a professionally installed Smart Switch or Smart Thermostat. These technologies allow BGE to cycle the compressor on your central air conditioner or electric heat pump during periods of peak electric demand in summer months. In exchange for allowing BGE to cycle your compressor, you will receive credits on your summer BGE bills every year in which you are enrolled. You’ll also get a matching bonus during your first year of participation. PeakRewards℠ is available to BGE residential electric customers regardless of their electricity supplier. For more information on electric choice, click here.
I am enrolled in Budget Billing, can I still participate in PeakRewards℠?
Yes. PeakRewards℠ and Budget Billing are separate programs and BGE customers may participate in both. Budget Billing lets you spread out your annual BGE bills by spreading them evenly throughout the year. PeakRewards℠ gives you bill credits on your summer BGE bills, after the budget billing amount is applied. Even if you are with signed up with another electric supplier, you can participate in both Budget Billing and PeakRewards℠. For more information on electric choice, click here.
How can I qualify for PeakRewards℠?
BGE residential customers with central air conditioning or an electric heat pump in good working order can qualify for the A/C program. The program is available to all BGE electric customers regardless of their electricity supplier. For more information on electric choice, click here.
What choices does the new PeakRewards℠ program offer?
The PeakRewards℠ central air conditioning (A/C) program offers:
- Equipment Choices — You can choose an outside air conditioner switch or the latest technology,an in-home, Honeywell programmable thermostat. The equipment is professionally installed by a technician at no out-of-pocket cost.
- Cycling Choices — Choose from 50%, 75% or 100% cycling. The higher the cycling level, the higher the credits on your BGE bills - $50, $75 or $100 each summer you participate.
- Override Choices — You have the opportunity to opt-out of (override) up to two non-emergency events each summer.
- More Savings — In addition to the summer bill credits, you will get a matching bonus, which doubles your credits during the first year of participation. If you choose the programmable thermostat, you can save up to $1,790 over five years.
PeakRewards℠ Thermostat 5 Year Savings
- Online Access — You now have access to your thermostat(s) or switch(es) 24/7 with PeakRewards℠ Online Access. This feature allows you to manage your thermostat schedule, view your cycling history and override cycling events from anywhere you have access to a web browser. To get started with PeakRewards℠ Online Access, click here.
What is “peak electric demand?"
Electricity usage fluctuates constantly due to weather conditions, commercial and industrial business hours and residential electricity usage. During the summer months, demand is usually greater as electricity is used to cool homes and businesses, especially during weekday afternoons. “Peak electric demand” refers to the point of highest electricity use over a certain period of time. Throughout the day, BGE continually monitors electricity demand to ensure reliable delivery and minimize costs.
-
PeakRewards℠ ReferralRewards
Who is eligible to enter PeakRewards℠ ReferralRewards?
PeakRewards℠ ReferralRewards is open to legal residents of the United States, who, as of May 10, 2010, reside in the state of Maryland within the BGE service territory, are BGE customers and are 18 years of age or older. These eligible BGE customers fall into the following categories:
- Enrolled Customers– BGE customers already enrolled in the PeakRewards℠ A/C program can submit qualified referrals
- Eligible, Not Enrolled–BGE customers who may qualify for the PeakRewards℠ A/C program, but are not enrolled can submit qualified referrals
- Not Eligible for PeakRewards℠– BGE customers who are not eligible for the PeakRewards℠ A/C program can submit qualified referrals
Employees of Constellation Energy Group, Baltimore Gas and Electric Company or any of their affiliates, Don Jagoda Associates, Inc., their respective parent, Honeywell or any affiliates, subsidiaries, advertising and promotion agencies, their immediate family members and/or those living in the same household (whether or not related) of each are not eligible to enter.
Who is not eligible as a referral?
BGE residential customers who live in an apartment or multi-family property are not eligible as a referral. The referral program is limited to the PeakRewards℠ A/C program only. Water Heater program referrals are not eligible for the ReferralRewards program. You cannot refer yourself or anyone who is already enrolled in the PeakRewards℠ A/C program.
How do I earn entries into the Sweepstakes?
During the Sweepstakes Period, participants may enter to win by completing an entry form and referring a friend or relative for PeakRewards℠ to obtain one entry into the Sweepstakes. You cannot refer yourself. Referee(s) should, to the best knowledge of the referrer, own their own home (not reside in an apartment or multi-family residence), have central air conditioning or an electric heat pump in good working condition and not be a current PeakRewards℠ participant.
For every referral provided, up to a maximum of ten (10) entries per month, the participant receives an entry into the Sweepstakes. Participants may enter using one of three methods:
- Online: by completing the online entry form at PeakReferrals.com. Online entries must be received by 11:59 P.M. ET on the last day of each month of the Sweepstakes Period to be eligible for that month’s and all subsequent months’ drawings, if any.
- By Phone: by calling 1-866-698-3452 and providing the customer service representative with all required entry information. Phone entries must be received by the call center’s close of business on the last day of each month of the Sweepstakes Period to be eligible for that month’s and all subsequent months’ drawings, if any.
- By Mail: Participants may complete an Official Entry Form by hand printing their first name, last name, address, email address, date of birth, daytime phone number, and BGE account number on a plain 3”x 5” paper, and mail such entry in a hand-addressed stamped envelope to: PeakRewards℠ ReferralRewards, P.O. Box 70059, Baltimore, MD 21237-9917. Limit one (1) entry per envelope. Entries must be postmarked by the last day of each month during the Sweepstakes Period and received within seven (7) days to be eligible for that corresponding month’s drawing and all subsequent drawings, if any. Entries must be complete to be eligible.
How many times can I enter?
You can refer up to 10 friends, family members, and/or neighbors each month to “earn” entries in drawings. There is a limit of ten (10) referrals per BGE customer/household per month.
How will winners be selected?
Three (3) potential monthly winners each month will be selected by the eleventh (11th) day of the month following each month of the Sweepstakes Period. One (1) potential quarterly winner will be selected each calendar quarter of the Sweepstakes Period on the eleventh (11th) day following each calendar quarter. One (1) potential grand prize winner will be selected on or about May 10, 2011.
What are the PeakRewards℠ ReferralRewards prizes?
The PeakRewards℠ ReferralRewards prizes are:
- ONE GRAND PRIZE $3,000 for an ENERGY STAR® Appliance or $3,000 Home Performance with ENERGY STAR® audit and implementation
- ONE PRIZE EACH QUARTER $500 for a Home Performance with ENERGY STAR® audit
- THREE MONTHLY PRIZES $100 American Express® gift card or $100 Fuel Fund contribution (tax deductible)
June 2010 to November 2010 special Baltimore Ravens prizes will be added to ReferralRewards and will change each month. Visit PeakReferrals.com for details and enter for a chance to win.
How many times can I win a prize?
There is a limit of one (1) prize per BGE customer per household.
How do I know if I won?
Winners will be notified by phone/email/mail. Any winner whose prize value is $600 or greater will be required to execute and return an affidavit and liability/publicity release within ten (10) days of notification.
How long will the PeakRewards℠ ReferralRewards program be in effect?
The referral program will be in effect from May 11, 2010 through April 30, 2011.
-
PeakRewards℠ A/C Program Benefits
What are the credits and when can I expect to see credits appear on my bill?
Once a Smart Thermostat or Smart Switch has been installed, you will receive bill credits spread equally over the four-month period of June through September, each year as follows:
- 50% cycling: $12.50/month for a total of $50
- 75% cycling: $18.75/month for a total of $75
- 100% cycling: $25/month for a total of $100
- Bonus credits are only given for the first year in which you participate in the PeakRewards℠ A/C program. Four months of sign-up bonus credits will be issued on the same schedule as detailed above.
- If the Smart Thermostat or Smart Switch is installed during the summer months (June through September), the credit will be applied toward all subsequent summer months. For example, if installed in July, before the meter reading, you will receive three months of credits for July, August and September, and will continue each June through September thereafter.
- If the Smart Thermostat or Smart Switch is installed after your meter reading and the mailing of the monthly bill in a summer month, you will receive credits starting the following month. Credits will not be prorated based upon the timing of the enrollment and installation. You will receive the balance of the credits the following summer season.
If you are a renter, click here for Frequently Asked Questions.
If you are a property owner or manager, click here for Frequently Asked Questions.
How does the PeakRewards℠ A/C program decrease my electric bill?
When you participate in this program, you will begin receiving money-saving bill credits in the first summer billing cycle (June through September) following the installation of your Smart Thermostat or Smart Switch. During the first year of participation, these credits will be doubled on your energy bills for June through September, as an enrollment bonus.
In addition to bill credits, the program will help reduce overall demand for electricity in the Mid-Atlantic region, which will result in electricity prices that are lower than they otherwise would have been. The new Honeywell programmable thermostat can also help you save up to $1,790 over five years.
PeakRewards℠ Thermostat 5 Year Savings
For tips on how to decrease summer air conditioning costs and increase comfort, click here.
What other benefits are there?
PeakRewards℠ is a win-win program for the community and the region since participation also helps the environment. By enrolling in the program, you help reduce emissions from current and future power plants. Reduced energy use during peak periods also helps BGE deliver electricity more reliably and results in energy prices that are lower than they otherwise would have been.
Who is paying for this program?
The PeakRewards℠ program is paid for by all residential BGE customers through the EmPOWER Maryland surcharge on their BGE bill. The program benefits all customers whether they participate or not as it helps keep overall energy costs lower than they otherwise would be, improves electric service reliability and reduces power plant emissions. The amount of the 2010 surcharge is 0.118 cents per kWh or $1.18 per month for the average customer using 1000 kWh per month and is reflected in the “EmPower Md. Chg” line on customer bills. The program’s benefits and costs change over time; the charge may be updated annually (or more often) to reflect these changes. In addition, the benefits of the program far outweigh the costs, ultimately helping to reduce customers’ bills and improving service reliability in the years to come.
How will the program benefit BGE customers who are paying for the program but not participating in PeakRewards℠?
Overall, the savings from PeakRewards℠ will far outweigh the cost of the program. Capacity and energy revenue earned by the program in the wholesale market are applied to offset the costs of PeakRewards℠. Customers will see savings resulting from wholesale capacity and energy prices that are lower than they otherwise would have been. Also, BGE will be spending less on transmission and distribution infrastructure because the program will help to relieve the peak load that this infrastructure will have to carry.
As PeakRewards℠ reduces demand for electricity, all customers, including those not participating in the program, will benefit from electricity price reductions in the wholesale markets. The program will improve electricity service reliability to all customers; and everyone will reap the environmental benefits of reducing emissions from electricity generation plants and reducing the amount of electricity that generation plants will need to provide.
How long do I need to be in the program, and can I change my mind?
While most customers choose to stay in PeakRewards℠ and enjoy its many benefits, you can opt-out of the program at any time. Should you decide to discontinue your participation, you may keep the programmable thermostat, however, the summer bill credits will no longer be applied to your BGE bill.
-
PeakRewards℠ New Move-in Customers
I just moved into a house that had a PeakRewards℠ thermostat previously installed. What is the device for, and what is PeakRewards℠?
The PeakRewards℠ device installed in your home is referred to as a “Smart Thermostat.” A “Smart Thermostat” is used for the PeakRewards℠ program to help reduce peak demand for electricity. The “Smart Thermostat” also has other features, including online programming, advanced scheduling, touch screen programming, and other state of the art features.
During periods of high electricity use in the Mid-Atlantic region, typically during the summer months, a radio signal may be sent to the Smart Thermostat to interrupt the flow of electricity to the compressor on your air conditioner or electric heat pump for a period of time each hour. This is called cycling (for more information on cycling, click here). Only electricity to the compressor is interrupted. The indoor fan will continue to run as programmed. Cycling reduces the peak demand for electricity, helping to maintain reliable service and keep down the cost of electricity. For participating in the PeakRewards℠ program, you will receive ongoing BGE bill credits of up to $100 each year. If you have additional questions about the program, please contact the PeakRewards℠ customer hotline at 1-888-309-PEAK (7325).
I just moved into a house that had a PeakRewards℠ switch previously installed. What is the device for, and what is PeakRewards℠?
The PeakRewards℠ device installed at your home and connected to the air conditioning or electric heat pump unit is referred to as a “Smart Switch.” A “Smart Switch” is the outdoor air conditioner switch being used for the PeakRewards℠ program to help reduce peak demand for electricity.
During periods of high electricity use in the Mid-Atlantic region, typically during the summer months, a radio signal may be sent to the Smart Switch to interrupt the flow of electricity to the compressor on your air conditioner or electric heat pump for a period of time each hour. This is called cycling (for more information on cycling, click here). Only electricity to the compressor is interrupted. The indoor fan will continue to run as programmed. Cycling reduces the peak demand for electricity, helping to maintain reliable service and keep down the cost of electricity. For participating in the PeakRewards℠ program, you will receive BGE bill credits of up to $100 each year. If you have additional questions about the program, please contact the PeakRewards℠ customer hotline at 1-888-309-PEAK (7325).
I just moved into a house that had a PeakRewards℠ device previously installed. What benefits will I receive?
A customer moving into a home with a PeakRewards℠ device will receive ongoing bill credits for their participation in the program. As a “move in” customer, you are currently enrolled at the 50% cycling level, the lowest level of credits and cycling (for more information on cycling, click here). However, “move in” customers are not eligible to receive the first year bonus credits since the bonus is intended for the initial enrollment and installation of a device at a customer’s home.
PeakRewards℠ program benefits include ongoing bill credits, choice of cycling level, online access to your device, and the opportunity to choose between a smart switch and a programmable thermostat. If you would like to upgrade a switch to the PeakRewards℠ programmable thermostat or choose a higher cycling level, please contact the PeakRewards℠ customer hotline at 1-888-309-PEAK (7325).
The house I just moved into has a switch attached to the air conditioning unit. How do I get the thermostat installed instead?
After you receive your first BGE bill in your new home, call the PeakRewards℠ customer hotline at 1-888-309-PEAK (7325) to find out how you can replace the outdoor switch for the PeakRewards℠ programmable thermostat at no out-of-pocket cost to you.
As a new “move in” customer, how can I find out what the amount of PeakRewards℠ bill credits are and when they will be applied to my BGE bill?
PeakRewards℠ bill credits are monthly credits applied to your BGE bill in exchange for allowing BGE to cycle your air conditioner during periods of peak demand. The bill credits are applied during the months of June, July, August, and September. PeakRewards℠ bill credits will be applied to a participating customer’s bill for however long they are enrolled in the program.
As a “move in” customer, your cycling level is automatically set at 50%, the lowest level of credits and cycling. At the 50% cycling level, you will receive a credit of $12.50 on your June – September BGE bills. You can call the PeakRewards℠ customer hotline at 1-888-309-PEAK (7325) to increase your cycling level and your monthly bill credit at any time.
Alternatively, since the program is voluntary, if you decide you do not want to participate in the PeakRewards℠ program, please contact the PeakRewards℠ customer hotline at 1-888-309-PEAK (7325) to be removed from the program. Keep in mind that summer credits will no longer be applied to your bill.
You can also find more information on bill credits under the PeakRewards A/C Program Benefits FAQ’s.
I changed my BGE account to a new name although I did not actually move to a new location. Will this affect my PeakRewards℠ credits or bonus?
Yes. When you change your BGE account to a new name, our system views the account as a “move in” customer. Therefore, the new account is not eligible to receive enrollment bonuses, if applicable, and the cycling level will automatically reset to 50%. Please contact the PeakRewards℠ customer hotline at 1-888-309-PEAK (7325) to inform them of the account change. BGE will restore your bonuses, if applicable, and cycling preferences as soon as possible.
-
Peak Demand and Cycling
What is "peak electric demand?"
Electricity usage fluctuates constantly due to weather conditions, commercial and industrial business hours and residential electricity usage. During the summer months, demand is usually greater as electricity is used to cool homes and businesses, especially during weekday afternoons. “Peak electric demand” refers to the point of highest electricity use over a certain period of time. Throughout the day, BGE continually monitors electricity demand to ensure reliable delivery and minimize costs.
How does cycling work?
During periods of high electricity use in the Mid-Atlantic region, typically during the summer months, a radio signal may be sent to the Smart Thermostat or Smart Switch to interrupt the flow of electricity to the compressor on your air conditioner or electric heat pump for a period of time each hour. This is called cycling. Only electricity to the compressor is interrupted. The indoor fan will continue to run as programmed. Cycling reduces the peak demand for electricity, helping to maintain reliable service and keep down the cost of electricity.
What does "cycling level" mean?
Cycling level is the key component of the PeakRewards℠ program. You can choose from three different program options, which represent various cycling levels during regional emergency events.
- For a 50% cycling level, the run-time of your air conditioning system is reduced by 50%. For example, if your compressor normally runs for 40 minutes (two 20-minute periods) each hour and you sign up for 50% cycling, your compressor would only run for 20 minutes (two 10-minute periods) during each hour of the event.
- For a 75% cycling level, the run-time of your air conditioning system is reduced by 75%. For example, if your compressor normally runs for 40 minutes (two 20-minute periods) each hour and you sign up for 75% cycling, your compressor would only run for 10 minutes (two 5-minute periods) during each hour of the event.
- For a 100% cycling level, the run-time of your air conditioning system is reduced by 100%. For example, if your compressor normally runs for 40 minutes (two 20-minute periods) each hour and you sign up for 100% cycling, your compressor would not run at all during the event. .
Note: Your fan will continue to circulate air throughout your home during the cycling event. All PeakRewards℠ participants will be cycled at the 50% level during non-emergency events.
What is the difference between an "emergency" and "non-emergency" event?
Emergency Event: During an emergency event, regional demand for electricity is close to surpassing regional supply, and BGE is required to activate its PeakRewards℠ program. You cannot override your program participation during an emergency event.
Non-Emergency Event: On occasion, BGE may activate its PeakRewards℠ program when regional demand is not very close to surpassing regional supply, but the wholesale price of electricity is very high. These events may occur on a localized level restricted to certain areas within the BGE territory or they may occur across the entire BGE territory. Activating the PeakRewards℠ program during these non-emergency events puts downward pressure on energy prices and increases the reliability of the distribution system. You may choose to override participation during this type of event up to two times per year. For non-emergency events, cycling for all participants will be at or below 50%.
How long will a cycling event last and how often will events occur?
Typically, cycling occurs Monday-Friday between the hours of 1 p.m. and 7 p.m., although the actual start time, end time, and duration of each cycling event will vary. The length of a cycling event will depend on the type of event (emergency or non-emergency) and the need for BGE to reduce electric demand. BGE is unable to predict the number of times it will cycle air conditioners or heat pumps each year. Historically, BGE has averaged seven cycling events per season, one emergency cycling event and six non-emergency cycling events.
What if I get uncomfortable and want the cycling to end or want to override participation in a cycling event?
You may choose to override your participation in a non-emergency cycling event up to two times each year. You can schedule these overrides in advance or on the day of a non-emergency event by calling the PeakRewards℠ hotline at 1-888-309-PEAK (7325) 8 a.m. to 8 p.m. EST, Monday–Friday; and 8 a.m. to 5 p.m. EST, Saturday. Each request will be handled in the order in which it is received and implemented as soon as the process allows. You may also override non-emergency events via PeakRewards℠ Online Access.
When emergency events go into effect at the regional level, and BGE is required to activate its PeakRewards℠ program, you cannot override your program participation. Scheduled overrides and overrides requested the day of an emergency event will not be implemented. In a critical situation, a customer representative can be reached 24 hours a day, seven days a week.
If I schedule an override in advance and an event does not occur, will I be able to use that override in the future?
Yes. If you schedule an override and an event does not occur, the override will not count against the two overrides allowed per year and you will be able to schedule an override at a later date.
How soon will the compressor resume normal operation if I override a cycling event?
Normal unit operation should resume within 30 minutes from the receipt of the override request. Each request will be processed in the order in which it is received and implemented as soon as the system allows. For scheduled overrides, the air conditioning or electric heat pump unit will not be included on the day scheduled under non-emergency cycling event conditions.
How will cycling effect the temperature in my home?
The temperature change in your home during a cycling event will vary based on factors including: the outdoor temperature, how well your home is insulated, duration of the cycling event, cycling level and many other variables. During the pilot program for PeakRewards℠, conducted during the summer of 2007, BGE tested temperature changes in customers’ homes. The data indicated that the average increase for the majority of customers was 2° F (1.11° C) for cycling participation levels of 50% and 75% during a four-hour cycling event. Actual temperature changes during cycling may vary.
How many cycling events can I expect each year?
BGE is unable to predict the number of times it will cycle air conditioners or heat pumps each year. Historically, BGE has averaged seven cycling events per season, one emergency cycling event and six non-emergency cycling events.
Can I have multiple devices installed with different cycling participation levels for each?
You can have a mix of the two technologies (Smart Thermostat and Smart Switch) if you have multiple air conditioning systems. When there is an installation of two or more devices at an installation appointment, all devices must be set at the same cycling level (50, 75 or 100%) at the time of installation. Once the device is installed, you can immediately call the PeakRewards℠ hotline at 1-888-309-PEAK (7325) to request different cycling levels for each device. Customers having multiple devices will receive bill credits for each device. Your bill credit and matching bonus will be multiplied by the number of devices installed and cycling option selected.
-
PeakRewards℠ Technology
If I need to have maintenance, repair work done or replace an air conditioner, do I need to contact BGE?
General maintenance should not require a call to BGE. However, you should inform the contractor that a BGE thermostat or switch is installed. If a contractor needs to disconnect the thermostat or switch for any maintenance or system replacement work, you should call the PeakRewards℠ hotline at 1-888-309-PEAK (7325) for immediate assistance. Tampering with or removal of the PeakRewards℠ device could jeopardize bill credits.
If you notice a slight rise in the indoor temperature during the cooling season, you should check the thermostat message area for the word “SAVINGS,” or the switch to see if the red light is on before calling a contractor to avoid an unnecessary service call. This will advise them that BGE is temporarily cycling your air conditioner. After the cycling event is over, the thermostat will return to normal operation.
Are all air conditioning and electric heat pump systems compatible with the PeakRewards℠ program?
Most central air conditioning and electric heat pump units work with PeakRewards℠ Smart Technology. However, some systems are not currently able to communicate with PeakRewards℠ thermostats. In most cases, where a PeakRewards℠ thermostat is not compatible, a PeakRewards℠ switch can be installed so that you may participate in the program. A PeakRewards℠ technician can evaluate your system to determine compatibility. If you have additional questions about system compatibility or would like to schedule an appointment, please call the PeakRewards℠ hotline: 1-888-309-PEAK (7325).
Can I have multiple devices (e.g. thermostats and/or switches) installed?
If you have more than one central air conditioner or electric heat pump unit, you can have multiple devices installed. When there is an installation of two or more devices at an installation appointment, all devices must be set at the same cycling level (50%, 75%, 100%) at the time of installation. Once the device is installed, you can immediately call the PeakRewards℠ hotline at 1-888-309-PEAK (7325) to request different cycling levels for each device. Your bill credit and matching bonus will be multiplied by the number of devices installed and cycling option selected.
If I have an electric heat pump, how can I avoid unnecessary use of costly auxiliary/emergency heat?
You can help to avoid unnecessary use of auxiliary heat by setting the thermostat and leaving it alone. The PeakRewards℠ program programmable thermostat is specifically designed for heat pumps, which will allow you to more efficiently regulate the temperature in your home. A programmable thermostat not designed for heat pump application will cause the auxiliary heat to come on prematurely after a nighttime setback. Auxiliary heat can offset any savings realized during the setback period. A heat pump programmable thermostat allows for a greater recovery time, allowing the heat pump to gradually recover the desired temperature.
For helpful electric heat pump maintenance tips, click here
For more information on electric heat pumps, click here
Does BGE use professionally trained installation experts? What happens if I experience problems with my air conditioning system after the installation of a device?
PeakRewards℠ installers are professionally trained to perform quality installation. While you should not experience any problems, if you do, you can call the PeakRewards℠ hotline at 1-888-309-PEAK (7325) for immediate assistance. A PeakRewards℠ technician will inspect the installation of the PeakRewards℠ device, but will not perform any other HVAC diagnostics or repairs. For HVAC related issues not related to the PeakRewards℠ device please contact your local HVAC contractor.
-
PeakRewards℠ Smart Switch
What is a Smart Switch and how does it work?
A Smart Switch refers to the outdoor air conditioner switch being used for the PeakRewards℠ program. The Smart Switch, with its small radio receiver, is mounted on or near your outdoor air conditioning or electric heat pump unit. It is used to help reduce peak demand for electricity.
During periods of high electricity use in the Mid-Atlantic region, typically during the summer months, a radio signal may be sent to the Smart Switch to interrupt the flow of electricity to the compressor on your air conditioner or electric heat pump for a period of time each hour. This is called cycling. Only electricity to the compressor is interrupted. The indoor fan will continue to run as programmed. Cycling reduces the peak demand for electricity, helping to maintain reliable service and keep down the cost of electricity.
How will I know when BGE is cycling the Smart Switch?
A red light will be displayed on the Smart Switch during the activation of a BGE cycling event, indicating that the Smart Switch is adjusting compressor activity. A green light will indicate that the Smart Switch has power and is connected to the network but is not currently affecting compressor activity. If you do not see any light on the Smart Switch, call the PeakRewards℠ hotline at 1-888-309-PEAK (7325).
Where will the Smart Switch be installed?
Typically, BGE will install the Smart Switch on the foundation of your home with a connection to the air conditioning or electric heat pump unit. By mounting it on your home, similar to the way a meter or cable box is mounted, you will avoid the chance of it being removed if the installers replace your air conditioning or electric heat pump unit. At your request, BGE will mount the Smart Switch directly onto the air conditioning or electric heat pump unit.
Do I need to be home for a Smart Switch installation?
In most cases, you do not need to be home and do not require an appointment to have the Smart Switch installed, since installation does not require entry into the house. Some situations may require that you be present such as the type and location of the air conditioning unit, protective fencing, or the presence of a dog.
What happens if a switch is missing or becomes disconnected?
You need to call the PeakRewards℠ hotline at 1-888-309-PEAK (7325) to report a missing or disconnected switch. A missing or disconnected switch, which is not replaced or fixed, will result in the termination of seasonal bill credits.
-
PeakRewards℠ Smart Thermostat
What is a Smart Thermostat and how does it work?
A Smart Thermostat refers to the Honeywell touch-screen programmable thermostat being used for the PeakRewards℠ program. It can be programmed for four separate time periods each day with various settings for weekdays and weekends. Using a Smart Thermostat can help you save up to 15% each year in energy costs versus a non-programmable thermostat. Savings vary and 15% is based on an average of $180 savings per year. Click here to read user manual.
The model of thermostat used for PeakRewards℠ has additional functionality, which allows BGE to communicate remotely with it during periods of peak demand. During periods of high electricity use in the Mid-Atlantic region, typically during the summer months, a radio signal may be sent to the Smart Thermostat to interrupt the flow of electricity to the compressor on your air conditioner or heat pump for a period of time each hour. This is called cycling. Only electricity to the compressor is interrupted. The indoor fan will continue to run as programmed. Cycling reduces the peak demand for electricity, helping to maintain reliable service and keep down the cost of electricity.
Can I get the new thermostat instead of the outdoor air conditioner switch?
When you enroll in PeakRewards℠, you have a choice of either a switch or thermostat. If you currently have an Energy Saver Switch on the outdoor unit, you can upgrade to the new Honeywell programmable thermostat at any time by calling the PeakRewards℠ hotline at 1-888-309-PEAK (7325).
How do I get the new programmable thermostat installed?
BGE will work with you to schedule a convenient time to have the Honeywell programmable thermostat installed. To schedule an installation, you can call the PeakRewards℠ hotline at 1-888-309-PEAK (7325).
How will I know when BGE is cycling the Smart Thermostat?
You will see the word “SAVINGS” displayed in the thermostat window during a BGE cycling event.
What is the difference between the new Honeywell programmable thermostat and other programmable thermostats? Why would I need a new thermostat when I already have a programmable thermostat?
The Honeywell programmable thermostat also has a built-in radio receiver, which allows BGE to send a cycling command to help control electricity demand during periods of peak electricity use. You can use the PeakRewards℠ Online Access features to manage your thermostat settings and preferences from anywhere with access to a web browser. If you already have a programmable thermostat that you are happy with, you can choose to have the Smart Switch installed instead of the Honeywell programmable thermostat.
Will BGE change settings on the thermostat without my consent?
No. Under no circumstance will BGE alter any thermostat settings without your express authorization. During the initial installation, a BGE representative will set the thermostat to your preferred setting or temperature schedule. You can also call the PeakRewards℠ hotline at 1-888-309-PEAK (7325) during BGE’s normal operating hours to have a customer service representative remotely perform thermostat scheduling functions on your behalf. Detailed instructions on setting the thermostat can be found in the
Is the PeakRewards℠ programmable thermostat capable of tracking energy usage in my home?
No. The PeakRewards℠ switch and the programmable thermostat track the run time and the cycle time of the air conditioning system only. These devices do not have the ability to track kWh usage in your home.
Can I schedule a temporary thermostat setting while on vacation?
The system allows you to select and hold a specific temperature for vacation and other times when you are away. You should simply select the desired temperature and then press the HOLD key. This setting will be maintained until you cancel it by pressing the CANCEL key on your Smart Thermostat, resuming your normal cooling and heating schedule settings. You may also make any of these changes by calling toll free 1-888-309-PEAK (7325) during normal operating hours. With your permission only, a customer service representative can remotely reset temperatures to your desired levels.
-
PeakRewards℠ Online Access - Overview
BGE is not responsible for the thermostat settings and schedules, which are chosen by the customer. BGE cannot guarantee the information transmitted will change the setting due to atmospheric conditions and/or weak signaling strength in certain areas.
How do I log onto PeakRewards℠ Online Access?
To log onto PeakRewards℠ Online Access, visit BGE.com/myaccount
For BGE residential customers with a BGE online account. Enter your BGE User ID and Password to sign in. BGE has already linked your thermostat(s) or switch(es) to your BGE online account. Once logged in and verified, you will see a link that reads Manage my PeakRewards Settings
For BGE residential customers that do not have a BGE online account, you’ll need to register first. To register, log onto BGE.com/myaccount and click on “Not yet registered? Sign up here!” After clicking, you will be asked to register for an account and a confirmation will be sent via email. Note — It may take up to 48 hours for the Manage my PeakRewards℠ Settings link to be visible for newly registered users.
Once you’ve logged in successfully, you will need to click the Manage my PeakRewards℠ Settings link to access to the PeakRewards℠ Online Access welcome page. You can now manage your settings and preferences from anywhere with access to a web browser:
- Track Cycling Event Status and History
- Set and Save Thermostat Schedules
- Temporarily Adjust Settings
- Change Device Label(s)
- Check Enrollment Status
A/C Program Water Heater Program
(Available in certain areas, call 1-888-309-PEAK (7325) for details) - Override (opt-out) of non-emergency cycling events
- up to two times a year for the A/C program
- up to four times a year for the Water Heater program (Available in certain areas, call 1-888-309-PEAK (7325) for details)
If I have more than one PeakRewards℠ thermostat, can I set one thermostat schedule for all devices?
No — you must schedule the settings for each thermostat separately.
The name of the thermostat label is confusing — can I change it?
The name of the thermostat was created when the technician installed your thermostat. You can change it by:
- Pressing the Manual link on left side menu
- Pressing the Edit link located next to the thermostat title
- Entering a name for your thermostat and pressing the SAVE button
This is the first time that I’m in PeakRewards℠ Online Access to set my thermostat settings — what do temperature values represent when I get to this page?
The temperature values represent current national recommended thermostat settings created by ENERGY STAR® and the US Department of Energy. These settings are not reflected in your thermostat unless you press the SAVE AND SEND SCHEDULE button on the bottom of the page.
How do I set a thermostat schedule?
There is a Hints and Tips link on the Thermostat Schedule page that provides detailed instructions on how to set a thermostat schedule.
I’ve just sent a thermostat schedule from within PeakRewards℠ Online Access; however, I don’t see the changes being reflected on my thermostat.
It may take a few (up to 15) minutes for the changes to take effect. When you send the thermostat schedule, a signal is sent out from the PeakRewards℠ Online Access screen. If you don’t see the thermostat changes after three minutes, resend your thermostat schedule again.
BGE is not responsible for the thermostat settings and schedules, which are chosen by the customer. BGE cannot guarantee the information transmitted will change the setting due to atmospheric conditions and/or weak signaling strength in certain areas.
How do I make a temporary change to my thermostat setting?
Once you are logged onto PeakRewards℠ Online Access, in the left-hand navigation menu, click the thermostat you want to temporarily adjust. Under the name of the thermostat, you will see a Manual link. The Manual link will take you to the Temporary Adjustment page, which will allow you to enter a temporary setting. You can simply adjust the temperature by clicking on the up or down arrows or enter the temperature in the temperature box. The new temperature setting will temporarily change your set point until the next scheduled time period. You must check HOLD if you want to permanently maintain this new setting.
Can I schedule an override through PeakRewards℠ Online Access?
Yes. To schedule an override, click the Override (Opt-Out) link in the left-hand navigation menu. This link will direct you to the Override Scheduling page, where you can select the date on the calendar. Once you have chosen your date, click APPLY. Be sure the date you choose is correct, once you click apply you will not be able to change the date. For research purposes only, the system will ask you to explain the reason for requesting the override. As long as you haven’t exceeded your override limit, your request will be accepted. Your response to this section just allows BGE to determine the key reasons for requesting overrides, which will help BGE continue to improve the program. You are entitled to schedule the following overrides for non-emergency cycling events only:
Air conditioner thermostat(s) and switch(es):
- two overrides per device
- Overrides apply from June - September
Water heater switch(es): (Program currently on hold)
- two overrides per water heater switch per season (four total for the year) and reset per season
- Summer season overrides apply from June - September
- Winter season overrides apply from October - February
Does the PeakRewards℠ Online Access keep a record of all cycling events?
Yes. The Cycling History link found on the left-hand navigation menu directs you to a view of your complete cycling history. To view a listing of when your central air conditioning experienced a cycle, click on the VIEW COMPLETE HISTORY button. Your history will be displayed for each thermostat or switch, giving you the start date and end date, cycling duration or how long the cycle lasted. By clicking the view function’s drop down menu on the right, you can isolate the listing to feature cycling history for the day, week, year or all cycling events.
I have adjusted the thermostat settings on the thermostat directly; however, when I log into PeakRewards℠ Online Access, I do not see my thermostat changes online. What happened?
Currently, a one-way communication exists between the PeakRewards℠ Online Access portal and the thermostat where any changes sent online are received by the thermostat. However, any changes made on the thermostat directly are not updated online.
BGE is evaluating the feasibility of two-way communications between the thermostat and PeakRewards℠ Online Access for the future.
What’s the time range where I can set a thermostat schedule?
Within a day, you can schedule the settings for the four periods (Wake, Leave, Return, and Sleep) between the hours of 12:00am and 11:59pm.
What if I only want my thermostat to change temperature twice in a day?
You can schedule two consecutive periods (Wake, Leave, Return, and Sleep) with the same temperature.
Can I send my thermostat schedule when BGE is cycling my air conditioner?
Yes — the thermostat will receive any scheduled thermostat settings you send while BGE is cycling the air conditioner.
-
PeakRewards℠ Online Access - Scheduling
What does the HOLD checkmark do?
The HOLD checkmark allows you to maintain the thermostat setting until you manually cancel this setting. To cancel this permanent setting, either press the RESTORE button from the online portal, or the CANCEL key on your thermostat. Once you cancel this setting, the thermostat follows your normal cooling and heating schedule settings.
What’s the difference between a Temporary and Permanent Hold?
A permanent hold allows you to maintain the thermostat at one temperature setting until you manually cancel the permanent hold. A temporary hold allows you to maintain the thermostat at one temperature setting until the next scheduled period (Wake, Leave, Return, or Sleep). Once the next scheduled period arrives, the thermostat resumes its normal thermostat schedule.
I’ve just submitted a thermostat hold from the PeakRewards℠ Online Access page; however, I don’t see the changes being reflected on my thermostat.
It may take a few (up to 15) minutes for the changes to take effect. When you send the thermostat schedule, a signal is sent out from the PeakRewards℠ Online Access screen. If you don’t see the thermostat changes after three minutes, resend your thermostat schedule again.
BGE is not responsible for the thermostat settings and schedules, which are chosen by the customer.
BGE cannot guarantee the information transmitted will change the setting due to atmospheric conditions and/or weak signaling strength in certain areas.
Can I send manually adjusted settings while BGE is cycling my air conditioner?
No — the thermostat only reacts to manual schedules when the thermostat is not cycling the air compressor.
-
PeakRewards℠ Online Access - More Questions
Will BGE change settings on the thermostat without my consent?
No. Under no circumstance will BGE alter any thermostat settings without your express authorization.
How will I know when BGE is cycling the thermostat?
On the PeakRewards℠ Online Access home page, you will see a message like the following displayed:
Residential A/C Thermostat 75% Cycling
Currently CyclingAdditionally, you will see the word “SAVINGS” displayed in the thermostat window during a BGE cycling event.
-
PeakRewards℠ Trade Ally Program
What is the PeakRewards℠ Trade Ally Program?
The PeakRewards℠ Trade Ally program is an initiative that seeks to partner with Maryland-licensed HVAC contractors who service BGE residential customers. The program offers eligible HVAC contractors incentives for PeakRewards℠ program leads, device removals and for reconnecting a switch.
I am a Maryland-licensed HVAC contractor. How can I participate in the PeakRewards℠ Trade Ally program?
Interested HVAC contractors should first complete the participation agreement and return via email to: .(JavaScript must be enabled to view this email address), fax to: 410-574-4736 or mail to: PeakRewards Trade Ally Program 6935 Golden Ring Road, Baltimore MD 21237.
Once the agreement is completed, HVAC contractors will receive a vendor participation code, confirmation email and an invitation to an orientation session. Orientation sessions are held monthly and provide an overview of the PeakRewards℠ A/C program, device installation, the referral credit process and Trade Ally opportunities.
HVAC contractors are encouraged to call the PeakRewards℠ Trade Ally hotline: 410-682-8268 or email: .(JavaScript must be enabled to view this email address) with any questions about the program.
I have attended a Trade Ally orientation session, how do I receive referral credits?
In order to qualify for the incentives, HVAC contractors must complete a Trade Ally Referral Application and submit the referral form via email to .(JavaScript must be enabled to view this email address) or fax 410-574-4736. All returned referral forms must be dated and require a BGE customer signature. Participating HVAC contractors will be paid the appropriate incentive(s) 30 days after a successful BGE inspection.
Can a Trade Ally receive credit for commercial referrals?
No. The PeakRewards℠ program is available to BGE residential customers only.
What is considered a qualified Trade Ally referral?
Qualified Trade Ally referral leads include:
- BGE customers who have a residential account
- BGE customers who are not already enrolled in PeakRewards℠
- BGE customers who reside in a single family dwelling, duplex, townhome, condominium or property owned by the customer
- BGE customers who have a central air conditioner or electric heat pump in good working order
Trade Allies can also receive credits for notification of the disconnection of a PeakRewards℠ device and reconnection of a PeakRewards℠ device.
What does not qualify for a Trade Ally referral?
Non-qualified Trade Ally leads include:
- Legacy Rider 5 customers - this group will automatically be upgraded to PeakRewards℠.
- BGE customers who reside in a multi‐family complex or owned by a commercial management company. We have a separate program for multi-family properties. Visit our multi-family program page for more information.
How long do I have to wait for the switch to time out after I make a repair?
To lessen your wait time, BGE has reduced what is referred to as the “cold load pickup” to five (5) minutes. This is a substantial improvement over our old switches, which required a 15 minute timeout.
Does a PeakRewards℠ cycling event create more kWh of electricity usage since the air conditioner needs to work harder than it normally would to recover to the desired set point after an event has ended?
Cycling can indirectly affect appliance load. During the period immediately following the end of the cycling period, there may be a noticeable difference between the internal temperature of the house and the thermostat set point compared to what it would have been without cycling. This will cause greater use of the equipment during this period. This is often referred to as “payback” or “rebound.”
Although there will be slightly more energy used subsequent to the event ending, it should not exceed the amount of energy saved during the event itself. During the summer of 2007, BGE conducted a pilot of demand response technology to confirm the kWh impact of cycling. The study showed that an average of 46% of the energy reduced during an event is regained after the event concludes, while 56% of the energy reduced during an event is not. Therefore, according to the study, the payback of a cycling event does not exceed the kWh benefits attained during the event.
Keep in mind that PeakRewards℠ is a program designed to reduce peak electric demand. Although there are kWh savings with cycling, the greatest benefit to PeakRewards℠ is the peak load demand reductions that improve reliability and reduce the “strain” on the transmission and distribution system.
What types of systems are incompatible with the Honeywell UtilityPRO thermostat?
- Certain heat pumps with fossil fuel backup
- Damper systems
- Carrier Infinity Systems (with communicating thermostat) – LCR 4700 Compatible
- Certain Carrier Edge Thermostats - LCR 4700 Compatible
What types of systems are incompatible with the LCR 4700 “smart” switch?
The “smart” switch is incompatible with 208 VAC Source systems.
What do I do if I encounter a Honeywell UtilityPRO thermostat during a new HVAC system installation?
You should reprogram the thermostat identical to the Honeywell VisionPRO setup schedule. Also, refer to Honeywell UtilityPRO Installation Manual online at http://peakrewards.bgesmartenergy.com/trade-ally. For other technical questions, call the Trade Ally dedicated line 410-682-8268.
The customer has asked that I disconnect the LCR 4700 “smart” switch, what should I do to inform BGE of the disconnect? What should I do with the switch?
- Use the BGE Trade Ally Referral form with customer signature and mail to .(JavaScript must be enabled to view this email address) or fax 410-574-4736 to receive $10 disconnect notification fee.
- If you are not a PeakRewards℠ Trade Ally, please call the PeakRewards℠ hotline at 410-682-8268 or 1-888-309-PEAK (7325) and let them know that you have a switch device to be picked up.
- Switch device can be placed in proximity to the outdoor unit to be picked up by BGE representative.
- DO NOT REINSTALL SWITCH AT ANY OTHER ADDRESS.
The customer has asked that I disconnect the Honeywell UtilityPRO thermostat, what should I do to inform BGE of the removal? What should I do with the thermostat?
- Use the BGE Trade Ally Referral form with customer signature and mail to .(JavaScript must be enabled to view this email address) or fax 410-574-4736 to receive $10 disconnect notification fee.
- If you are not a PeakRewards℠ Trade Ally, please call the PeakRewards℠ hotline at 410-682-8268 or 1-888-309-PEAK (7325) and let them know that you have a thermostat to be picked up.
- Thermostat should be left with the homeowner to be picked up by BGE representative.
- DO NOT REINSTALL THERMOSTAT AT ANY OTHER ADDRESS.
I have come upon a disconnected LCR 4700 “smart” switch during a recent service call. What should I do?
- If you are a PeakRewards℠ Trade Ally, to ensure customer’s credits continue, please reconnect the LCR 4700.
- If customer has elected to be removed from the program, use the BGE Trade Ally Referral form with customer signature and mail to .(JavaScript must be enabled to view this email address) or fax 410-574-4736 to receive $10 disconnect notification fee.
- If you are not a PeakRewards℠ Trade Ally, please call the PeakRewards℠ hotline at 410-682-8268 or 1-888-309-PEAK (7325) and let them know that you have a switch to be picked up.
- The switch can be placed in proximity to the outdoor unit to be picked up by BGE representative.
- DO NOT REINSTALL SWITCH AT ANY OTHER ADDRESS.
I’ve come upon a removed Honeywell UtilityPRO thermostat during a recent service call. What should I do?
- Please reconnect the Honeywell UtilityPRO PeakRewards℠ thermostat to ensure the customer’s bill credits continue
- If the customer has elected to be removed from the program, use the BGE Trade Ally Referral form with customer signature and mail to .(JavaScript must be enabled to view this email address) or fax 410-574-4736 to receive the $10 disconnect notification fee.
- If you are not a PeakRewards℠ Trade Ally, please call the PeakRewards℠ hotline at 410-682-8268 or 1-888-309-PEAK (7325) and let them know that you have a thermostat to be picked up.
- Thermostat should be left with the homeowner to be picked up by a BGE representative.
- DO NOT REINSTALL SWITCH AT ANY OTHER ADDRESS.
I have received several calls during a hot summer day that appear to be related to BGE cycling. What should I have my dispatcher and service representatives do to minimize the impact to our technicians?
You should ask the customer if they are a PeakRewards℠ participant. Please advise your customer that there may be a BGE cycling event underway, which could last for several hours. To confirm that a cycling event is underway, customers can call the PeakRewards℠ call center at 1-888-309-PEAK (7325) or check online if they are signed up for Online Access. If the customer has a thermostat, they will know that they are being cycled when they see the word SAVINGS appear within the upper portion of the display. Switch customers will know that they are being cycled if they see a RED LED indicator light showing on their switch.
My customer states that their HVAC system appears to come on more frequently after the installation of the Honeywell UtilityPRO thermostat. Is this normal and how should I describe its operation?
The Honeywell UtilityPRO is designed to maintain more accurate temperatures than the non-digital thermostats that may have been removed. The Honeywell UtilityPRO is designed to maintain comfort within 1 degree of the set-point.
How can I change the backlight or other “operational” settings within the Honeywell UtilityPRO thermostat?
- Setup is the same as on a Honeywell VisionPRO
- View the installation manual at http://peakrewards.bgesmartenergy.com/trade-ally
- Function 280 in installer setup
I’ve encountered Honeywell UtilityPRO thermostats showing blank screens. What problem does the blank screen usually indicate?
When the Honeywell UtilityPRO thermostat has a blank screen, it is usually indicative of an issue with the supply of 24 volts to the thermostat. This condition is often related to an open high limit in a gas or oil furnace, which will usually reset after a few minutes, at which time the display should return. Any power interruption to the heating system will also result in a blank display.
Can I stop the cycling of a device without bypassing or disconnecting?
Each customer is entitled to override two non-emergency events each summer by calling the PeakRewards℠ hotline at 1-888-309-PEAK (7325) or using the web portal at http://peakrewards.bgesmartenergy.com/online-access.
Does the Honeywell UtilityPRO thermostat have a battery that powers the thermostat?
No, the Honeywell UtilityPRO thermostat only has a coin cell battery that saves the clock and schedule settings in the event of a power outage.
-
PeakRewards℠ Multi-Family Program
What is the PeakRewards℠ Multi-family program?
The PeakRewards℠ Multi-family program gives tenants/renters of community properties summer bill credits, a matching first-year bonus, cycling choices, and a professionally installed Honeywell programmable thermostat. The apartment unit must have central air conditioning in good working order and consent by the property owner (or manager) is required in order to participate in the program.
I am a renter and I am interested in signing-up for the A/C program. How do I sign-up?
The apartment unit must have central air conditioning in good working order and consent by the property owner (or manager) is required in order to participate in the program. Once you have obtained permission, just call the PeakRewards℠ customer hotline: 1-888-309-PEAK (7325) to schedule an installation, select your cycling level (50%, 75% or 100%), and start receiving your summer bill credits ($50, $75 or $100 each summer)! If you are the first* tenant in the unit with the device installed, you will be eligible for the first-year signing bonus (a matching credit of $50, $75 or $100).
Property managers are encouraged to contact our multi-family team to learn more about the program and how their entire community can benefit by participating at 410-682-8226.
*All tenants thereafter are not eligible to receive the first-year signing bonus. Tenants can also choose to opt-out of the program; however, the summer bill credits will no longer be applied.
The PeakRewards℠ thermostat is already installed in my unit, how can I change the cycling level?
Call our PeakRewards℠ customer hotline: 1-888-309-PEAK (7325) to select your cycling level of 0%, 50%, 75% or 100%. Residents choosing not to participate in the program will be cycled at 0% and will not receive bill credits. Residents choosing to participate in the program can select 50%, 75% or 100% cycling and start receiving summer bill credits ($50, $75 or $100 each summer). If you are the first tenant in the unit with the device installed, you may be eligible for the first-year signing bonus (a matching credit of $50, $75 or $100).
I am a property owner, what are the benefits and how do I enroll my property?
Property owners or managers will receive:
- New programmable thermostats with a high retail value and the latest technology, professionally installed at no cost
- Collection and recycling of existing mercury thermostats (if applicable)
- Welcome kits for your tenants with program information to help them, especially those with limited income, save money on their BGE bills
- Marketing and collateral to support you in promoting the added advantage of PeakRewards℠ at your property
Landlords and property owners/managers can enroll their rental units in the program by calling the PeakRewards℠ Multi-family team at 410-682-8226. The Multi-family team will schedule an on-site community meeting and the thermostat installations. Once the thermostats are installed, the team will support you in promoting the money-saving benefits of PeakRewards℠ at your property.
I am a property owner, what other programs are available besides PeakRewards℠?
The PeakRewards℠ thermostat can also be installed in your common areas so you can demonstrate the programmable thermostat to your residents. To learn more about how to make your business more energy efficient visit the BGE Smart Energy Savers Program.
I am a property owner with ACN accounts set-up for my units, can I receive the PeakRewards℠ credits and bonus?
As a landlord property owner/manager there are a number of benefits for participating in the program, however, ACN accounts are not eligible to receive the PeakRewards℠ credits when the bill reverts back into the landlord’s name upon tenant move-out. This policy was implemented to avoid paying credits on vacant households. The PeakRewards℠ payment is for active residential accounts in the program.
For BGE’s rental property policy for PeakRewards℠ accounts, click here.
For more information on ACN accounts click here.
The PeakRewards℠ thermostat is already installed in my unit, how do I operate it?
Visit our Program Resources page to view a Quick Reference Guide for the PeakRewards℠ program and the thermostat operation manual.
I am enrolled in Budget Billing, can I still participate in PeakRewards℠?
Yes, you can participate in both programs. PeakRewards℠ and Budget Billing are separate programs and BGE customers may participate in both. Budget Billing lets you spread out your annual BGE bills by spreading them evenly throughout the year. PeakRewards℠ gives you bill credits on your summer BGE bills, after the budget billing amount is applied.
-
PeakRewards℠ Water Heater Program
What is the purpose of the water heater program?
By allowing BGE to cycle water heaters during peak demand periods, customers can help reduce the overall demand on BGE’s electric system, which may delay the need for building new power plants and help keep future electricity prices lower than they otherwise would be, benefiting all customers.
I am interested in signing-up for the water heater program. How can I register?
Thank you for your interest in the PeakRewards℠ Water Heater program. The program is now available in certain areas. Please contact the PeakRewards℠ hotline at 1-888-309-PEAK (7325) for more information about the program’s availability in your area.
I already registered for the program. What is going to happen? Do I have to register again?
If you have already registered for the PeakRewards℠ Water Heater program, a customer service representative will contact you soon to reconfirm your enrollment and schedule your switch installation. Installations will be managed on a first come, first serve basis. You do not have to register again for this program.
What are the credit amounts for participating?
Once the water heater switch has been installed, qualified BGE customers participating in the program will receive a total of $25 in bill credits each year and an additional matching bonus in the first year of $25 for signing up – a total of $50.
How does the PeakRewards℠ Water Heater switch work?
The switches are designed to cycle off 100% of the electriciy to your water heater during an event. The water heater will retain its capacity of hot water but recovery of hot water will not be possible during a cycling event.
When will the credits be applied to my bill?
Bill credits will be applied in the months of November, December, January and February each year. If you participate, you will receive bill credits of $6.25 per month plus a matching bonus of $6.25. The matching bonus doubles the bill credits in the first full year of participation.
What is happening if the red or green light is lit on the water heater switch?
The red light signals that a cycling event is activated and the water heater switch is interrupting the flow of electricity to your water heater. A green light indicates that the switch is not currently cycling your water heater but is energized.
Does the PeakRewards℠ switch have an impact on my water heater?
In the normal state, the switch will not impact the operation of your water heater. The switch receives a cycling command, which will interrupt the flow of electricity to the water heater during the cycling period. Once the cycling period is completed, the water heater will resume normal operation. Note that the water heater should retain its capacity of hot water but recovery of hot water will not be possible during a cycling event.
When will I begin to receive credits on my bill?
You will not begin receiving credits on your BGE bill until the Smart Switch is installed on your property. Once it is installed, you will start to receive your bill credits.
How often will cycling events occur?
Typically, cycling occurs between the hours of 12 p.m. and 8 p.m. during the summertime. During the winter, cycling events will typically occur between the hours of 6 a.m. and 9 a.m. or 6 p.m. or 9 p.m. The actual start time, end time, and duration of each cycling event will vary. The length of a cycling event may vary from 1 – 6 hrs and will typically occur on non-holiday weekdays. BGE is unable to predict the number of times it will cycle hot water heaters.
How soon will the hot water heater resume normal operation once the cycling event is completed?
Within 30 minutes after the completion of the cycling event, the water heater will resume normal operation. The water heater will turn on automatically once the cycling event is completed without the need for manual intervention.
Will I receive any notification prior to a water heater cycling event?
You will not receive notification prior to a water heater cycling event. If you sign-up for PeakRewards℠ Online Access, you will be able to view your cycling status online. Cycling status messages such as: “You have not been cycled today,” “Currently cycling” or “You have been cycled today” will be displayed on the welcome page. If you have a concern about your equipment or detect your water heater is being cycled, you can also call the PeakRewards℠ customer hotline at 1-888-309-PEAK (7325).
If you are not satisfied with the PeakRewards℠ Water Heater program, can you opt-out?
We strongly encourage participants to remain in the program. However, if you are not satisfied at any time you can call the PeakRewards℠ customer hotline at 1-888-309-PEAK (7325) to opt-out of the program. Once you opt-out of the program, billing credits will no longer be applied.
Who qualifies to participate in the PeakRewards℠ water heater switch program?
The water heater program is available to all BGE customers with electric water heaters. BGE may disqualify an installation based on non-conforming equipment (e.g. tankless water heaters).
Can you participate in the hot water heater switch program and other PeakRewards℠ programs?
Yes – in addition to the water heater program, customers with central air conditioning or electric heat pumps may receive additional bill credits by participating in the PeakRewards℠ air conditioning program. For more information about the PeakRewards℠ air conditioning program, click here
How long do I need to be in the water heater program and can I change my mind?
We strongly encourage participants to remain in the program. However, if you change your mind at any time you can call the PeakRewards℠ customer hotline at 1-888-309-PEAK (7325) to withdraw of the program. Once you opt-out of the program, the winter bill credits will no longer be applied.
-
BGE's Energy Saver Switch/Rider 5 Participants
Do I have to contact BGE to enroll in the new PeakRewards℠ program if I already participate in the BGE Energy Saver Switch Program (Rider 5)?
Existing Energy Saver Switch customers will automatically be enrolled in PeakRewards℠ and receive the benefit of a new switch which uses the latest energy-saving technology. If you do not contact BGE, your current switch will automatically be upgraded without the need to schedule an appointment and will be cycled at a 50% level (See the Cycling section for details), similar to the prior program.
Due to the number of participants in the BGE Energy Saver Switch program, BGE will be upgrading existing switches on a rolling basis through 2011. Prior to installing the new switch, BGE will mail an informational letter to you. If there are special circumstances that prevent installation, BGE will contact you. After the new switch is installed, you will receive an increase in ongoing bill credits from $40 to $50 per summer and a $50 matching bonus, which doubles your credits during the first year of participation.
Existing Energy Saver Switch customers also have a choice. You can choose a new Honeywell programmable thermostat with additional benefits instead of the outdoor air conditioner switch. (See the Smart Thermostat section for details).
To receive higher bill credits by changing to a higher cycling level, or to choose a new Honeywell programmable thermostat instead of the outdoor air conditioner switch, or to have the switch upgraded sooner, you should contact the PeakRewards℠ hotline at 1-888-309-PEAK (7325).
To discontinue participation in the program, you can call the PeakRewards℠ hotline at 1-888-309-PEAK (7325). Once you have withdrawn from the program you will no longer receive ongoing bill credits.
Can I remain on the current Energy Saver Switch Program (Rider 5)?
The current Energy Savers Switch program is now called PeakRewards℠To remain current with advances in technology, BGE must upgrade the existing switches. If you decline the switch upgrade, you will no longer receive ongoing bill credits. BGE will be performing upgrades to the current Energy Saver Switch on a rolling basis through 2011.
What bill credits will I receive for the Energy Saver Switch Program in which I have been participating for years?
Effective June 1, 2009, the bill credits for the Energy Saver A/C Switch program have been reduced to $7 each month from the $10 bill credit you previously received. All customers who receive bill credits for the Energy Saver A/C Switch program received a letter and notification of this change.
Why are the Energy Saver A/C Switch bill credits being reduced?
The Legacy Energy Saver A/C Switch program is being phased out over time and replaced with the new PeakRewards℠ central A/C program. The new program will give you higher bill credits and matching bonus—you can get up to $200 in your first year of participation.
How do I compare the legacy A/C switch program to the PeakRewards℠ A/C program?
The PeakRewards℠ A/C program offers:
- New Equipment Choices — You can choose an outside air conditioner switch or the latest technology, an in-home Honeywell programmable thermostat.
- More Cycling Choices — Choose from 50, 75 or 100% cycling. The higher the cycling level, the higher the credits on your BGE bills - $50, $75 or $100 each summer you participate.
- Override Choices — You have the opportunity to opt-out of (override) up to two non-emergency events each summer.
- More Savings — In addition, you will get a matching bonus, which doubles your credits during the first year of participation. If you choose the thermostat, you can save up to 15% year-round on your heating and cooling costs. Savings vary and 15% is based on an average of $180 savings per year.
- Online Access — You now have access to your thermostat or switch 24/7 with PeakRewards℠ Online Access. This new feature will allow you to manage your thermostat schedule, view your cycling history and override cycling events from anywhere you have access to a web browser.
(Click here for more information on Online Access)
When can I get a new A/C switch or thermostat installed for the PeakRewards℠ A/C program?
After you enroll in the new program, either by clicking here, or by calling the PeakRewards℠ hotline at 1-888-309-PEAK (7325), we will schedule your installation at a time that is convenient for you. We are scheduling and installing customers on a first-come, first-served basis.
Effective June 1, 2009, the bill credits for the Energy Saver A/C Switch program was reduced to $7 each month from the $10 bill credit you previously received. All customers who receive bill credits for the Energy Saver A/C Switch program received a letter and notification of this change.
-
BGE's Energy Saver Switch/Rider 6 Participants
Will I continue to receive bill credits for the Energy Saver Hot Water Heater Switch program in which I have been participating for years?
Effective June 1, 2009, the bill credits for the Energy Saver Hot Water Heater Switch program have been reduced to $3.50 each month from the $5 bill credit you previously received. All customers who receive bill credits for the Energy Saver Water Heater Switch program received a letter and notification of this change.
Why are the Energy Saver Hot Water Heater Switch bill credits being reduced?
The Legacy Energy Saver Hot Water Heater Switch program is being phased out and replaced with the new PeakRewards℠ Water Heater program. The PeakRewards℠ Water Heater program is now available in certain areas. Contact the PeakRewards℠ hotline for more information at 1-888-309-PEAK (7325). The new program will give you higher bill credits of $6.25 per month paid on your November, December, January and February bills, for a total of $25 each year you participate. Only BGE customers who have an electric water heater are eligible for the program. Tankless and gas hot water heaters are not eligible.
What is the difference between the Legacy Energy Saver Hot Water Heater Switch and the PeakRewards℠ Water Heater program?
The PeakRewards℠ Water Heater program offers:
- More Savings — When you participate in the PeakRewards℠ Water Heater program, you will receive combined credits and bonus totaling $50 in your first year. Bill credits of $6.25 for four months [$25] and matching bonus $6.25 for four months [$25] will be reflected in your November, December, January and February bills. You will continue to receive $25 a year for each year you participate.
- Additional options — You can override up to four non-emergency events each year – two overrides from June-September and two from October-May.
- Online Access — You can now access your hot water heater switch 24/7 with PeakRewards℠ Online Access. This new feature will allow you to view your cycling history and override non-emergency cycling events from anywhere you have access to a web browser.
When can I get a new hot water heater switch installed for the new PeakRewards℠ program?
The PeakRewards℠ Water Heater program is now available in certain areas. Contact the PeakRewards℠ hotline for more information at 1-888-309-PEAK (7325).
-
Additional Questions about PeakRewards℠
If I need to have maintenance, repair work done or replace an air conditioner, do I need to contact BGE?
General maintenance should not require a call to BGE. However, you should inform the contractor that a BGE thermostat or switch is installed. If a contractor needs to disconnect the thermostat or switch for any maintenance or system replacement work, you should call the PeakRewards℠ hotline at 1-888-309-PEAK (7325) for immediate assistance. Tampering with or removal of the PeakRewards℠ device could jeopardize bill credits.
If you notice a slight rise in the indoor temperature during the cooling season, you should check the thermostat message area for the word “SAVINGS,” or the switch to see if the red light is on before calling a contractor to avoid an unnecessary service call. This will advise them that BGE is temporarily cycling your air conditioner. After the cycling event is over, the thermostat will return to normal operation.
Are all air conditioning and electric heat pump systems compatible with the PeakRewards℠ program?
Most central air conditioning and electric heat pump units work with PeakRewards℠ Smart Technology. However, some systems are not currently able to communicate with PeakRewards℠ thermostats. In most cases, where a PeakRewards℠ thermostat is not compatible, a PeakRewards℠ switch can be installed so that you may participate in the program. A PeakRewards℠ technician can evaluate your system to determine compatibility. If you have additional questions about system compatibility or would like to schedule an appointment, please call the PeakRewards℠ hotline: 1-888-309-PEAK (7325).
Can I have multiple devices (e.g. thermostats and/or switches) installed?
If you have more than one air conditioner unit, you can have multiple devices installed. Your credit and matching bonus will be multiplied by the number of devices installed and cycling option selected.
If I have an electric heat pump, how can I avoid unnecessary use of costly auxiliary/emergency heat?
You can help to avoid unnecessary use of auxiliary heat by setting the thermostat and leaving it alone. The PeakRewards℠ program programmable thermostat is specifically designed for heat pumps, which will allow you to more efficiently regulate the temperature in your home. A programmable thermostat not designed for heat pump application will cause the auxiliary heat to come on prematurely after a nighttime setback. Auxiliary heat can offset any savings realized during the setback period. A heat pump programmable thermostat allows for a greater recovery time, allowing the heat pump to gradually recover the desired temperature.
For helpful electric heat pump maintenance tips, click here
For more information on electric heat pumps, click hereDoes BGE use professionally trained installation experts? What happens if I experience problems with my air conditioning system after a device is installed?
PeakRewards℠ installers are professionally trained to perform quality installation. While you should not experience any problems, if you do, you can call the PeakRewards℠ hotline at 1-888-309-PEAK (7325) for immediate assistance.
