1. If I need to have maintenance/repair work done, or need to replace my unit, do I need to contact BGE?
  2. What is BGE's PeakRewards Air Conditioning (A/C) program?
  3. Who qualifies for the PeakRewards Air Conditioning program?
  4. What is the difference between an "emergency" and "non-emergency" event?
  5. I’m enrolled in Budget Billing; can I participate in the PeakRewards Air Conditioning program?
  6. When can I expect to see credits appear on my BGE bill?
  7. Can I override cycling events?
  8. Are all systems compatible with the PeakRewards program?
  9. Can I have multiple devices (e.g. thermostats and/or switches)?
  10. Does BGE use professionally trained installation experts?
  11. What happens if I experience problems with my system after the installation of a device?
  12. How does the PeakRewards Air Conditioning program decrease my electric bill?
  13. Should I choose the programmable thermostat or the A/C switch?
  14. My air conditioner or electric heat pump was cycled and now, that the event is over, it’s taking a while for my home to cool down again. Is this normal?
  15. How will the program benefit BGE customers who are paying for the program but not participating in PeakRewards?
  16. How can I change my cycling level?
  17. I just moved into a house that has a PeakRewards thermostat/switch/device previously installed. What is PeakRewards, and what is this device?
  18. How do I change my thermostat temperature through Online Access?
  19. After I request a cycling change, how long does it take to go into effect?
  20. I signed up to receive notifications, why does it take so long to receive them?
  21. What is "peak electric demand?"
  22. What is cycling?
  23. What does "cycling level" mean?
  24. How can I tell if a cycling event is taking place?
  25. How can I tell if I’m cycling?
  26. What can I do if I get uncomfortable during an event?
  27. I am an A/C program participant. How long will it take for me to see my requested cycling level change online?
  28. Why am I not able to use my override during an emergency event?
  29. If I schedule an override in advance and a non-emergency event does not occur, will I be able to use that override in the future?
  30. How soon will my unit resume normal operation if I override a non-emergency cycling event?
  31. How will cycling affect the temperature in my home?
  32. Is there a limit to the number of hours I can be cycled?
  33. Will my BGE bill be higher because my A/C or electric hot water heater had to work hard after a PeakRewards cycling event?
  34. How soon will my unit return to normal operation after an override or cycling event ends?
  35. I am an A/C program participant. I believe I was supposed to be cycled at 50% but my unit did not appear to turn on during the event. Why was I cycled at a different level?
  36. Is there a limit to the number of hours I can be cycled?
  37. Who should I call if my unit is still cycling after an event has ended?
  38. I changed my BGE account to a new name although I did not actually move to a new location. Will this affect my PeakRewards credits or bonus?
  39. What are the menu options shown within PeakRewards Online Access for my thermostat?
  40. Why do I see multiple thermostat menu selections within PeakRewards Online Access?
  41. This is the first time that I’m in PeakRewards Online Access to set my thermostat— what do temperature values represent when I get to this page?
  42. I’ve just sent a thermostat schedule from within PeakRewards Online Access; however, I don’t see the changes reflected on my thermostat.
  43. The name of the thermostat label is confusing — can I change it?
  44. How do I make a temporary change to my thermostat setting?
  45. Does PeakRewards Online Access keep a record of all cycling events?
  46. I have adjusted the thermostat settings on the thermostat directly; however, when I log into PeakRewards Online Access, I do not see my thermostat changes online. What happened?
  47. What if I only want my thermostat to change temperature twice a day?
  48. How do I set a schedule through PeakRewards Online Access?
  49. Can I send my thermostat schedule when BGE is cycling my air conditioner?
  50. What’s the difference between a Temporary and Permanent Hold?
  51. Is there a smart phone app available to access my PeakRewards thermostat remotely?
  52. I’ve just submitted a thermostat hold from the PeakRewards Online Access page; however, I don’t see the changes reflected on my thermostat.
  53. Will BGE change settings on the thermostat without my consent?
  54. How will I know when BGE is cycling the thermostat?
  55. I am a Maryland-licensed HVAC contractor. How can I participate in the PeakRewards Trade Ally program?
  56. Can a Trade Ally receive credit for commercial referrals?
  57. What do I do if I encounter a Honeywell UtilityPRO thermostat during a new HVAC system installation?
  58. The customer has asked that I disconnect the LCR 4700 outdoor air conditioner switch, what should I do to inform BGE of the disconnect? What should I do with the switch?
  59. The customer has asked that I disconnect the Honeywell UtilityPRO thermostat. What should I do to inform BGE of the removal? What should I do with the thermostat?
  60. I found a disconnected PeakRewards outdoor air conditioner switch during a recent service call. What should I do?
  61. I have found a removed Honeywell UtilityPRO thermostat during a recent service call. What should I do?
  62. I have received several calls during a hot summer day that appear to be related to BGE cycling. What should I have my dispatcher and service representatives do to minimize the impact to our technicians?
  63. How can I change the backlight or other “operational” settings within the Honeywell UtilityPRO thermostat?
  64. I’ve encountered PeakRewards thermostats showing blank screens. What problem does the blank screen usually indicate?
  65. I am a renter and I am interested in signing up for the PeakRewards program. Am I able to do so if my community is not currently participating?
  66. I am a Property Owner, what are the benefits of PeakRewards and how do I enroll my property?
  67. I am a Property Owner with ACN (Automatic Name Change) accounts set up for my units; can I participate in the PeakRewards program?
  68. What choices does the PeakRewards Multifamily program offer me?
  69. What is the difference between this thermostat and other programmable thermostats?
  70. Will I continue to receive bill credits for the Energy Saver Water Heater Switch program in which I have been participating for years?
  71. What is the difference between the Energy Saver Water Heater Switch and the PeakRewards Electric Water Heater program?
  72. When can I get a new water heater switch installed for the PeakRewards Electric Water Heater program?
  73. How can I be removed from the program?
  74. Who do I call if I am having problems viewing/navigating the PeakRewards Online Access page?
  75. What is peak electric demand?
  76. Who is paying for this program?
  77. Will I receive any notification prior to a cycling event?
  78. When can I expect to see credits appear on my BGE bill?
  79. If I am having problems with my thermostat or A/C switch, who do I call?
  80. If I no longer want to be part of the PeakRewards program, what do I do?
  81. What is BGE’s PeakRewards Electric Water Heater program?
  82. Who qualifies to participate in the PeakRewards Electric Water Heater program?
  83. I’m enrolled in Budget Billing; can I participate in the PeakRewards Electric Water Heater program?
  84. When can I expect to see credits appear on my BGE bill?
  85. How does the PeakRewards Electric Water Heater switch work?
  86. Can I override electric water heater cycling events?
  87. Can I override air conditioning cycling events?
  88. I’m having trouble viewing the PeakRewards Online Access page on my computer.
  89. During a cycling event, why do I see multiple cycling occurrences when I view my Online Access cycling history?
  90. Can I schedule an override through PeakRewards Online Access?
  91. What is a preseason cycling event?
  92. When do preseason cycling events occur?
  93. What is the difference between a preseason event and a regular season event?
  94. Can I override my participation in a preseason cycling event?
  95. What is the difference between a non-emergency cycling event and an emergency cycling event?
  96. How often does cycling occur and how long will it last?
  97. Why does BGE schedule preseason cycling events?
  98. When do preseason cycling events occur?
  99. I am enrolled in the Air Conditioning program – how do preseason cycling events affect me?
  100. I am enrolled in the PeakRewards Air Conditioning program, how will I know when an event takes place?
1. If I need to have maintenance/repair work done, or need to replace my unit, do I need to contact BGE?

General maintenance should not require a call to BGE. However, you should inform the contractor that a BGE thermostat, outdoor switch or electric water heater switch is installed. If a contractor needs to disconnect the thermostat or switch for any maintenance or system replacement work, you should call the PeakRewards customer hotline at 1.888.309.PEAK (7325) for immediate assistance. Tampering with or removal of the PeakRewards device could jeopardize bill credits.

Please note, if you notice a slight rise in the indoor temperature during the cooling season, you should check the thermostat for the word “SAVINGS,” at the top or check the switch to see if the red light is on before calling a contractor to avoid an unnecessary service call. This will advise them that BGE is temporarily cycling your air conditioner. After the cycling event is over, your air conditioner should return to normal operation. Likewise, if you notice that your supply of hot water has been reduced; first check your electric water heater switch for a red light to see if your unit is being cycled.

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2. What is BGE's PeakRewards Air Conditioning (A/C) program?

The PeakRewardsSM A/C program is designed by BGE to help ease the "peak" demand for electricity in the Mid-Atlantic region. It is part of the BGE Smart Energy Savers Program®, which helps you conserve energy, save money and protect the environment. During periods of high electricity use in the Mid-Atlantic region, typically during the summer months, a radio signal may be sent to the programmable thermostat or outdoor switch to interrupt the flow of electricity to the compressor on your air conditioner or electric heat pump for a period of time each hour. This is called cycling.  Cycling reduces the peak demand for electricity, helping to maintain reliable service and keep down the cost of electricity. By enrolling in this program, you are helping to reduce energy demand in your local community and the Mid-Atlantic region. Your participation in this program will also help reduce the need for future power generation plants.

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3. Who qualifies for the PeakRewards Air Conditioning program?

BGE residential customers with central air conditioning or an electric heat pump in good working order can qualify for the A/C program. The program is available to all BGE electric customers regardless of their electricity supplier. For more information on electric choice, click here.

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4. What is the difference between an "emergency" and "non-emergency" event?

Emergency Events
During an emergency event, regional demand for electricity is close to surpassing regional supply, and BGE is required by the regional grid manager, PJM, to activate its’ PeakRewards program. This type of event is usually called to avoid potential brownouts and rolling blackouts area-wide. A/C program participants will be cycled up to their chosen cycling level – 50%, 75% or 100%, and Electric Water Heater program participants will be cycled at 100%.

Non-Emergency Events
On occasion, BGE may activate its PeakRewards program when regional demand is not very close to surpassing regional supply, but the wholesale price of electricity is very high. These events may occur on a localized level restricted to certain areas within the BGE territory or they may occur across the entire BGE territory. Activating the PeakRewards program during these non-emergency events puts downward pressure on energy prices and increases the reliability of the distribution system. For non-emergency events, A/C program participants will be cycled up to 50% and Electric Water Heater program participants will be cycled at 100%.

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5. I’m enrolled in Budget Billing; can I participate in the PeakRewards Air Conditioning program?

Yes. PeakRewards and Budget Billing are separate programs and BGE customers may participate in both. Budget Billing spreads your annual BGE bills evenly throughout the year. PeakRewards gives you bill credits on your summer BGE bills, after the budget billing amount is applied. For more information about Budget Billing, click here.

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6. When can I expect to see credits appear on my BGE bill?

As a new PeakRewards A/C customer, you can expect to see your bill credits applied once the installation is complete. Once it is complete, you will receive bill credits spread equally over the four-month period of June through September, each year as follows:

  • 50% cycling: $12.50/month for a total of $50
  • 75% cycling: $18.75/month for a total of $75
  • 100% cycling: $25/month for a total of $100

*Four months of matching bonus credits will be issued on the same schedule as detailed above for the first year of participation. If the PeakRewards programmable thermostat or outdoor switch is installed during the summer months (June through September), the credit will be applied toward all subsequent summer months.  For example, if installed in July, before the meter reading, you will receive three months of credits for July, August and September, and will continue each June through September thereafter.

If the PeakRewards programmable thermostat or outdoor switch is installed after your meter reading, you will receive credits starting the following month. Credits will not be prorated based upon the timing of the enrollment and installation.

A/C Overview Chart

*A customer moving into a home with an existing PeakRewards device will receive ongoing bill credits for their participation in the program. As a “move-in” customer, you are currently enrolled at the 50% cycling level, the lowest level of credits and cycling. However, “move-in” customers are not eligible to receive the first-year bonus credits since the bonus is intended for the initial enrollment and installation of a device at a customer’s home. Credits are subject to change in future years. Terms and Conditions.

*A customer moving into a home with an existing PeakRewards device will receive ongoing bill credits for their participation in the program. As a “move-in” customer, you are currently enrolled at the 50% cycling level, the lowest level of credits and cycling. However, “move-in” customers are not eligible to receive the first-year bonus credits since the bonus is intended for the initial enrollment and installation of a device at a customer’s home. Credits are subject to change in future years. Terms and Conditions.

If you are a property owner or manager, click here for more information.

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7. Can I override cycling events?

A/C participants may override cycling events from June through September and Electric Water Heater participants may override two events from October through May. Overrides may be scheduled by calling the PeakRewards customer hotline at 1.888.309.PEAK (7325) or via PeakRewards Online Access. Participants can change their cycling level and cancel their participation in the program at any time, except during emergency cycling events. Requested changes typically take within 48 hours.

A customer who participates in the BGE Smart Energy Rewards program may override unlimited Energy Savings Days or two PeakRewards non-emergency events per summer; however, a customer may not override an emergency event or the transition out of an emergency event. Additionally, customers may not change cycling levels, nor exit the program during an emergency event, a preseason cycling event, or the transition out of these events. Also, if you scheduled an override and subsequently an emergency event is called on the day you scheduled your override, the override will be canceled. When the emergency event ends, BGE will transition all air conditioning program customers to a lower cycling level for a brief period of time to avoid sudden increases in electric demand which may cause reliability problems.

During emergency and preseason events, and the remainder of the event day, the following Online Access tools will be temporarily unavailable:

  • The “Override” link will be removed
  • The “Set Thermostat Schedules” feature will be disabled
  • The “Temporarily Adjust Settings” feature will be disabled

Customers enrolled in PeakRewards are subject to the Terms and Conditions for the PeakRewards program. The program Terms and Conditions are available online at: BGEsavings.com/programresources.

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8. Are all systems compatible with the PeakRewards program?

Most central air conditioning and electric heat pump units work with PeakRewards programmable thermostat technology. However, some systems are not currently compatible with PeakRewards thermostats and, on occasion, older or poorly maintained systems may not be compatible as well. In most cases where a PeakRewards thermostat cannot be installed, a PeakRewards outdoor switch can be installed so that you may participate in the program.

Most electric water heaters, with a capacity of 30 gallons or more, are compatible with PeakRewards technology. Gas, tankless and some solar hot water heater systems are not compatible with the electric water heater switch.

A PeakRewards technician can evaluate your system to determine compatibility. If you have additional questions about system compatibility or would like to schedule an appointment, please call the PeakRewards customer hotline at 1.888.309.PEAK (7325). The PeakRewards customer hotline is available 8 a.m. to 7 p.m. EST, Monday–Friday; and 8 a.m. to 5 p.m. EST, Saturday.

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9. Can I have multiple devices (e.g. thermostats and/or switches)?

If you have more than one central air conditioner, electric water heater or electric heat pump unit, you can have multiple devices (thermostat and/or switches) installed. When there is an installation of two or more A/C devices at an installation appointment, all devices must be set at the same cycling level (50%, 75%, and 100%) at the time of installation. Once the device is installed, you can immediately call the PeakRewards customer hotline at 1.888.309.PEAK (7325) to request different cycling levels for each A/C device. Your bill credit and matching bonus will be multiplied by the number of devices installed and cycling option selected. Note: Water heater switches are always cycled at the 100% level, regardless of event type (emergency or non-emergency).

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10. Does BGE use professionally trained installation experts?

PeakRewards installers are professionally trained to perform quality installations. While you should not experience any problems, if you do, you can call the PeakRewards customer hotline at 1.888.309.PEAK (7325) for assistance. A PeakRewards technician will inspect the installation of the PeakRewards device, but will not perform any other diagnostics or repairs on your unit. For issues not related to the PeakRewards device, please contact your local contractor.

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11. What happens if I experience problems with my system after the installation of a device?

PeakRewards installers are professionally trained to perform quality installations. While you should not experience any problems, if you do, you can call the PeakRewards customer hotline at 1.888.309.PEAK (7325) for assistance. A PeakRewards technician will inspect the installation of the PeakRewards device, but will not perform any other diagnostics or repairs on your unit. For issues not related to the PeakRewards device, please contact your local contractor.

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12. How does the PeakRewards Air Conditioning program decrease my electric bill?

When you participate in this program, you will begin receiving money—saving bill credits in the first summer billing cycle (June through September) following the installation of your PeakRewards programmable thermostat or outdoor switch. *During the first year of participation, these credits will be doubled on your energy bills for June through September, as an enrollment bonus for customers for whom the thermostat or switch is installed.

In addition to bill credits, the program will help reduce overall demand for electricity in the Mid-Atlantic region, which will result in electricity prices that are lower than they otherwise would have been. If you choose the programmable thermostat, you can save up to $890 over the next five years.

* A customer moving into a home with an existing PeakRewards device will be defaulted to a 50% cycling level. A new move-in customer will receive ongoing bill credits, if they continue to participate in the program, but will not receive the first-year matching bonus. The first-year matching bonus credits are only intended for the initial customer enrollment and device installation.

PeakRewards Thermostat 5 Year Savings

Summer Savings Img

For tips on how to decrease summer air conditioning costs and increase comfort, click here.

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13. Should I choose the programmable thermostat or the A/C switch?

Both the PeakRewards programmable thermostat and the outdoor air conditioner switch are professionally installed at your home at no out of pocket cost to you. With the programmable thermostat, you are able to set your home’s temperature and manage your thermostat settings remotely from anywhere you have internet access. The outdoor air conditioner switch allows you to participate in the PeakRewards air conditioning program while still using your existing thermostat inside your home. However, you cannot control your temperature settings remotely via Online Access as you would with the PeakRewards programmable thermostat.

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14. My air conditioner or electric heat pump was cycled and now, that the event is over, it’s taking a while for my home to cool down again. Is this normal?

Once a cycling event has fully ended, including the transition out of an event, your air conditioner or heat pump should resume normal operation within 30 minutes. However, the amount of time it takes for your home to return to normal temperature depends on many variables, including the outdoor temperature, how well your home is insulated, the condition of your air conditioner or heat pump, and the duration of the PeakRewards cycling event. If a cycling event has ended and the word “SAVINGS” still appears on your thermostat screen, or if there is a red light on your outdoor air conditioning switch, you should call the PeakRewards hotline at 1.888.309.PEAK (7325) for assistance. Otherwise, if you believe your unit is not operating effectively, please contact your HVAC contractor.

Key causes of ineffective cooling is the system overheating due to a dirty air filter or clogged drain lines, or insufficient refrigerant, both of which can be avoided with routine system maintenance.

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15. How will the program benefit BGE customers who are paying for the program but not participating in PeakRewards?

Overall, the savings from PeakRewards far outweighs the cost of the program. Capacity and energy revenue earned by the program in the wholesale market are applied to offset the costs of PeakRewards. Customers see savings resulting from wholesale capacity and energy prices that are lower than they otherwise would have been. Also, BGE has the potential to spend less on transmission and distribution infrastructure because the program helps to relieve the peak load that this infrastructure has to carry.

As PeakRewards reduces demand for electricity, all customers, including those not participating in the program, benefit from electricity price reductions in the wholesale markets. The program improves electricity service reliability to all customers; and everyone reaps the environmental benefits of reducing emissions from electricity generation plants and reducing the amount of electricity that generation plants need to provide.

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16. How can I change my cycling level?

You can call PeakRewards customer hotline 1.888.309.7325 to have your cycling level changed. The PeakRewards customer hotline is available 8 a.m. to 7 p.m. EST, Monday–Friday; and 8 a.m. to 5 p.m. EST, Saturday. It can take from 48 hours up to one week in certain circumstances for your cycling level change to be effective. Once your cycling level is in effect, your bill credits will be adjusted accordingly for the next bill cycle. Keep in mind, you cannot change your cycling level during an emergency event or the transition out of an emergency event.

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17. I just moved into a house that has a PeakRewards thermostat/switch/device previously installed. What is PeakRewards, and what is this device?

A customer moving into a home with an existing PeakRewards device will receive ongoing bill credits for their participation in the program. As a “move in” customer, you are enrolled in the PeakRewards Air Conditioning program at the 50% cycling level, the lowest level of credits and cycling (for more information on cycling, click here). However, “move in” customers are not eligible to receive the first-year bonus credits since the bonus is intended for the initial enrollment and installation of a device at a customer’s home.

PeakRewards program benefits include ongoing bill credits, choice of cycling level, online access to your device, and the opportunity to choose between an outdoor switch and a programmable thermostat. If you would like to upgrade a switch to the PeakRewards programmable thermostat, confirm your cycling level or choose a higher cycling level, please contact the PeakRewards customer hotline at 1.888.309.PEAK (7325). The PeakRewards customer hotline is available 8 a.m. to 7 p.m. EST, Monday–Friday; and 8 a.m. to 5 p.m. EST, Saturday.

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18. How do I change my thermostat temperature through Online Access?
  1. Sign-on to BGE “Manage My Account”


  2. Click on “PeakRewards” under “My Programs”


  3. Click on the Thermostat you wish to adjust


  4. Select “Manual” and adjust the on-screen, virtual thermostat just as  you would adjust the one in your home. IMPORTANT! Click “Send” when adjustments are complete for settings to take effect.

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19. After I request a cycling change, how long does it take to go into effect?

You should typically be able to view your cycling level change on your PeakRewards Online Access account within 48 hours.

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20. I signed up to receive notifications, why does it take so long to receive them?

Some email providers use a practice called rate limiting to control the traffic on their mail servers which helps ensure emails are delivered but this practice may cause a lag in message delivery time. Rate limits are set by your email provider and it is recommended you contact them directly if you are not receiving emails promptly.

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21. What is "peak electric demand?"

Electricity usage fluctuates constantly due to weather conditions, commercial and industrial business hours and residential electricity usage. During the summer months, demand is usually greater as electricity is used to cool homes and businesses, especially during weekday afternoons. “Peak electric demand” refers to the point of highest electricity use over a certain period of time. Throughout the day, BGE continually monitors electricity demand to minimize cost and ensure reliable delivery.

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22. What is cycling?

During periods of high electricity use in the Mid-Atlantic region, a radio signal may be sent to the programmable thermostat, outdoor A/C switch or electric water heater switch to interrupt the flow of electricity to your unit for a period of time each hour. This is called cycling. This allows BGE to help maintain reliable service while keeping down the overall cost of electricity for everyone.

During the winter months (November through February), cycling typically occurs on weekdays between 6 a.m. and 9 a.m. and between 6 p.m. and 9 p.m. During the summer months (June through September), cycling typically occurs between noon and 8 p.m. The length of a cycling event depends on the type of event (emergency or non-emergency) and the need to reduce electricity demand. BGE is unable to predict the number of times it will cycle electric water heaters each year, nor the length of an event. If an emergency event is activated, it will generally last until the peak demand period has ended, which may be longer than a non-emergency event.

A/C program participants may choose a cycling level that will determine how long their air conditioner will be impacted during an event:

All A/C customers are cycled up to 50% during non-emergency events and you may choose to override participation during this type of event up to two times per summer. You cannot change your cycling level, override your participation, or exit the program during an emergency event or during the transition out of an emergency event. You will be cycled up to your chosen cycling level — 50%, 75% or 100%.

Electric Water Heater program participants will be cycled at 100%, regardless of event type (emergency or non-emergency) and may choose to override up to two non-emergency events from October through May. You cannot change your cycling level, override your participation, or exit the program during an emergency event.

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23. What does "cycling level" mean?

Cycling level is the key component of the PeakRewards program. A/C participants can choose from three different program options, which represent various cycling levels during emergency events. If you have health concerns, are elderly, have pets or children in the home that may be affected by increased temperatures due to a cycling event, we suggest that you select the 50% cycling level or call the PeakRewards customer hotline at 1.888.309.PEAK (7325) to discuss what option may be best for you:

A/C Overview Chart

*A customer moving into a home with an existing PeakRewards device will receive ongoing bill credits for their participation in the program. As a “move-in” customer, you are currently enrolled at the 50% cycling level, the lowest level of credits and cycling. However, “move-in” customers are not eligible to receive the first-year bonus credits since the bonus is intended for the initial enrollment and installation of a device at a customer’s home. Credits are subject to change in future years. Terms and Conditions.

The temperature change in your home during a cycling event will vary based on factors including: the outdoor temperature, how well your home is insulated, duration of the cycling event, air conditioning unit size, cycling level and other variables. Actual temperature changes during cycling may vary.

Note: All PeakRewards A/C participants will be cycled up to the 50% level during non-emergency events. If you think a cycling event is occurring, you may confirm the type of event by checking online via Online Access, looking for the word “SAVINGS” on a PeakRewards thermostat or a red light on the switch, or by calling the PeakRewards customer hotline at 1.888.309.PEAK (7325). The PeakRewards customer hotline is available 8 a.m. to 7 p.m. EST, Monday–Friday; and 8 a.m. to 5 p.m. EST, Saturday.

Electric Water Heater program participants will be cycled at 100%, regardless of event type (emergency or non-emergency)

**A customer moving into a home with an existing PeakRewards device will receive ongoing bill credits, if they continue to participate in the program, but will not receive the first-year matching bonus. The first-year matching bonus credits are only intended for the initial customer enrollment and device installation.

Credits are subject to change in future years. Terms and Conditions.

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24. How can I tell if a cycling event is taking place?

There are several ways to know if a cycling event is taking place. A/C program participants may look for the word “SAVINGS” at the top of their programmable thermostat screen or may look for a red light on their outdoor switch. Likewise, electric water heater participants may also look for a red light on the front of their electric water heater switch.

Additionally, if you sign up for Event Notifications, you will receive an email or text at the start and end of every PeakRewards cycling event.

We have established an Event Central website: BGEsavings.com/PeakRewardsEvent that alerts participants when cycling events occur, includes details about cycling, and offers helpful tips to stay cool during cycling events.

You may also sign up for Online Access to view your cycling status online. Cycling status messages such as: “You have not been cycled today”, “Currently cycling”, or “You have been cycled today” will be displayed on the welcome page.

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25. How can I tell if I’m cycling?

There are several ways to know if a cycling event is taking place. A/C program participants may look for the word “SAVINGS” at the top of their programmable thermostat screen or may look for a red light on their outdoor switch. Likewise, Electric Water Heater program participants may also look for a red light on the front of their electric water heater switch.

Additionally, if you sign up for event notifications, you will receive an email or text at the start and end of every PeakRewards cycling event.

We have established an Event Central website: BGEsavings.com/PeakRewardsEvent that alerts participants when cycling events occur, includes details about cycling, and offers helpful tips to use during A/C and electric water heater cycling events.

You may also sign up for Online Access to view your cycling status online. Cycling status messages such as: “You have not been cycled today”, “Currently cycling”, or “You have been cycled today” will be displayed on the welcome page.

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26. What can I do if I get uncomfortable during an event?

A/C participants may choose not to be cycled during cycling events from June through September and Electric Water Heater participants may choose not to be cycled during two events from October through May. These are called overrides, and they may be scheduled by calling the PeakRewards customer hotline at 1.888.309.PEAK (7325) or via PeakRewards Online Access. Participants may change their cycling level or cancel their participation in the program at any time, except during emergency cycling events. Requested changes typically take within 48 hours.

A customer who participates in the BGE Smart Energy Rewards program may override unlimited Energy Savings Days or two PeakRewards non-emergency events per summer; however, a customer may not override an emergency event or the transition out of an emergency event. Additionally, customers may not change cycling levels, nor exit the program during an emergency event, a preseason cycling event, or the transition out of these events. Also, if you scheduled an override and subsequently an emergency event is called on the day you scheduled your override, the override will be canceled. When the emergency event ends, BGE will transition all air conditioning program customers to a lower cycling level for a brief period of time to avoid sudden increases in electric demand which may cause reliability problems.

During emergency and preseason events, and the remainder of the event day when these events are called, the following Online Access tools will be temporarily unavailable:

  • The “Override” link will be removed
  • The “Set Thermostat Schedules” feature will be disabled
  • The “Temporarily Adjust Settings” feature will be disabled

Please refer to the following “Tips to Stay Comfortable” for consideration during an emergency event:

Tips to stay comfortable during an event

During Electric Water Heater events:

  • Tip 1 Avoid laundry loads that require hot water
  • Tip 2 Skip long showers and baths that require hot water
  • Tip 3 Avoid running the dishwasher

During Air Conditioning events:

  • Tip 1 Stay hydrated – drink plenty of water
  • Tip 2 Consider going to a cool place such as a movie theater, mall or pool
  • Tip 3 Relax in the basement where the temperature is typically several degrees cooler than the rest of the house
  • Tip 4 Use an outdoor grill or microwave instead of the stove or oven
  • Tip 5 Avoid using other heat-producing appliances such as dishwashers and clothes dryers
  • Tip 6 Draw blinds and curtains in rooms that receive a lot of sunlight
  • Tip 7 Turn ceiling fan on with blades rotating counter clockwise

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27. I am an A/C program participant. How long will it take for me to see my requested cycling level change online?

You should typically be able to view your cycling level change on your PeakRewards Online Access account within 24–48 hours, but changes may take up to five business days in certain circumstances

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28. Why am I not able to use my override during an emergency event?

During an emergency event, overrides are not permitted due to system reliability concerns and customers are cycled up to their chosen cycling levels. Under emergency conditions, BGE is directed by the regional grid manager, PJM Interconnection, to activate the PeakRewards program due to concerns that the demand for energy may exceed the supply. PeakRewards customers are not able to override since, under emergency conditions, there is an extreme need for lowering electricity demand. Scheduled overrides and overrides requested the day of an emergency event will not be implemented. In a critical situation, a customer representative can be reached 24 hours a day, seven days a week.

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29. If I schedule an override in advance and a non-emergency event does not occur, will I be able to use that override in the future?

Yes. If you schedule an override for a non-emergency cycling event and an event does not occur, the override will not count against the two overrides allowed per year and you will be able to schedule an override at a later date.

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30. How soon will my unit resume normal operation if I override a non-emergency cycling event?

Normal unit operation should typically resume within 30 minutes from the receipt of the non-emergency cycling event override request, but could take more than 30 minutes in certain circumstances. Each request will be processed in the order in which it is received and implemented as soon as the system allows. For scheduled overrides, the electric water heater, air conditioning or electric heat pump unit will not be cycled on the scheduled day under non-emergency cycling event conditions.

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31. How will cycling affect the temperature in my home?

The temperature change in your home during a cycling event will vary based on factors including: the outdoor temperature, how well your home is insulated, duration of the cycling event, cycling level and other variables. Please note, extreme temperatures outside can affect the duration of an event, which may also affect the temperature inside your home.

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32. Is there a limit to the number of hours I can be cycled?

No, there is no limit to the number of hours you can be cycled. The length of a cycling event will depend on the type of event (emergency or non-emergency) and the need for BGE to reduce peak electric demand. BGE cannot predict the length of a cycling event. Cycling typically occurs Monday-Friday between the hours of 12 p.m. and 7 p.m. Please note, cycling events may be activated outside of the Monday-Friday, 12 p.m.-7 p.m. timeframe. Also, the actual start time, end time, and duration of each cycling event will vary.

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33. Will my BGE bill be higher because my A/C or electric hot water heater had to work hard after a PeakRewards cycling event?

No. Data gathered during the PeakRewards pilot shows that A/C customers use between 25% and 50% less energy than they would have without the event. Significantly less energy is used when your A/C is being cycled. After a cycling event, while your A/C may be on more during the cool down period than it would typically be at that time, it actually is on less than it would have been absent the event. It also helps that the recovery period is typically in a cooler part of the day.

Once the cycling period is completed, the water heater will resume normal operation. Note that the water heater should retain its capacity of hot water for a period of time but recovery of hot water will not be possible during a cycling event. No water is being heated during the event.

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34. How soon will my unit return to normal operation after an override or cycling event ends?

Normal unit operation should resume within 30 minutes after the completion of a cycling event.

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35. I am an A/C program participant. I believe I was supposed to be cycled at 50% but my unit did not appear to turn on during the event. Why was I cycled at a different level?

Customers who believe they may have been cycled at the wrong cycling level should call the PeakRewards hotline at 1.888.309.PEAK (7325) so that the cycling level can be verified and, if needed, a PeakRewards technician can perform an inspection of the thermostat or switch. The PeakRewards customer hotline is available 8 a.m. to 7 p.m. EST, Monday–Friday; and 8 a.m. to 5 p.m. EST, Saturday.

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36. Is there a limit to the number of hours I can be cycled?

The length of a cycling event will depend on the type of event (emergency or non-emergency) and the need for BGE to reduce peak electric demand. BGE cannot predict the length of a cycling event. Cycling typically occurs Monday-Friday between the hours of 12 p.m. and 7 p.m. Please note, cycling events may be activated outside of the Monday-Friday, 12 p.m. – 7 p.m. timeframe. Also, the actual start time, end time, and duration of each cycling event will vary. BGE is unable to predict the number of times it will cycle air conditioners or electric heat pumps each year.

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37. Who should I call if my unit is still cycling after an event has ended?

Once a cycling event has fully ended, your air conditioner or heat pump should resume normal operation within 30 minutes. However, the amount of time it takes for your home to return to normal temperature depends on many variables, including the outdoor temperature, how well your home is insulated, the condition of your air conditioner or heat pump, and the duration of the PeakRewards cycling event. If a cycling event has ended and the word “SAVINGS” still appears on your thermostat screen, or if there is a red light on your outdoor air conditioning switch after the event has ended, you should call the PeakRewards customer hotline at 1.888.309.PEAK (7325) for assistance. Otherwise, if you believe your unit is not operating effectively, please contact your HVAC contractor.

Key causes of ineffective cooling is the system overheating due to a dirty air filter or clogged drain lines, or insufficient refrigerant, both of which can be avoided with routine system maintenance.

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38. I changed my BGE account to a new name although I did not actually move to a new location. Will this affect my PeakRewards credits or bonus?

Yes. When you change your BGE account to a new name, our system views the account as a –move-in— customer. Therefore, the new account is not eligible to receive the first-year matching bonus credits and the cycling level will automatically be set to 50%. Please contact the PeakRewards customer hotline at 1.888.309.PEAK (7325) to inform them of the account change. BGE will restore your bonuses, if applicable, and cycling preferences as soon as possible. The PeakRewards customer hotline is available 8 a.m. to 7 p.m. EST, Monday–Friday; and 8 a.m. to 5 p.m. EST, Saturday.

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39. What are the menu options shown within PeakRewards Online Access for my thermostat?

There are three thermostat menu options within PeakRewards Online Access:

  • Schedule — create or adjust the temperature settings on your thermostat.
  • Manual — set and hold your thermostat at a specific temperature for vacation and other times when you are away.
  • Saved Schedules — view or remove any thermostat schedules you previously saved.

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40. Why do I see multiple thermostat menu selections within PeakRewards Online Access?

PeakRewards Online Access allows you to schedule your thermostat settings per device. If you are participating in the PeakRewards program with two or more thermostats, each thermostat will be listed in the PeakRewards Online Access portal on the left side of the screen. From there, you can adjust thermostat settings for each device.

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41. This is the first time that I’m in PeakRewards Online Access to set my thermostat— what do temperature values represent when I get to this page?

The temperature values represent current nationally recommended thermostat settings created by ENERGY STAR® and the US Department of Energy. These settings are not reflected in your thermostat unless you press the SAVE AND SEND SCHEDULE button on the bottom of the page.

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42. I’ve just sent a thermostat schedule from within PeakRewards Online Access; however, I don’t see the changes reflected on my thermostat.

It may take up to 15 minutes for the changes to take effect. When you send the thermostat schedule, a signal is sent out from the PeakRewards Online Access screen. If you don’t see the thermostat changes after fifteen minutes, resend your thermostat schedule again.

BGE is not responsible for the thermostat settings and schedules, which are chosen by the customer. BGE cannot guarantee the information transmitted will change the setting due to atmospheric conditions and/or weak signaling strength in certain areas.

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43. The name of the thermostat label is confusing — can I change it?

The name of the thermostat was created when the technician installed your thermostat. You can change it by:

  • Pressing the Manual link on left side menu
  • Pressing the Edit link located next to the thermostat title
  • Entering a name for your thermostat and pressing the SAVE button

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44. How do I make a temporary change to my thermostat setting?

Once you are logged onto PeakRewards Online Access, click the thermostat you want to temporarily adjust from the left-hand navigation menu. Under the name of the thermostat, you will see a Manual link. The Manual link will take you to the Temporary Adjustment page, which will allow you to enter a temporary setting. You can simply adjust the temperature by clicking on the up or down arrows or enter the temperature in the temperature box. The new temperature setting will temporarily change your set point until the next scheduled time period. You must check “HOLD” if you want to permanently maintain this new setting.

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45. Does PeakRewards Online Access keep a record of all cycling events?

Yes. The Cycling History link found on the left-hand navigation menu directs you to a view of your complete cycling history. To view a listing of when your central air conditioning experienced a cycle, click on the View Complete History button. Your history will be displayed for each thermostat or switch, giving you the start date and end date, cycling duration or how long the cycle lasted. By clicking the view function’s drop down menu on the right, you can isolate the listing to feature cycling history by day, week, year or all cycling events.

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46. I have adjusted the thermostat settings on the thermostat directly; however, when I log into PeakRewards Online Access, I do not see my thermostat changes online. What happened?

Currently, a one-way communication exists between the PeakRewards Online Access portal and the thermostat where any changes sent online are received by the thermostat but any changes made on the thermostat directly are not updated online.

BGE is evaluating the feasibility of providing two-way communication between the thermostat and PeakRewards Online Access for the future.

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47. What if I only want my thermostat to change temperature twice a day?

You can schedule two consecutive periods (Wake, Leave, Return, and Sleep) with the same temperature.

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48. How do I set a schedule through PeakRewards Online Access?
  1. Sign-on to BGE “Manage My Account”


  2. Click on “PeakRewards” under “My Programs”


  3. Click on the Thermostat you wish to adjust


  4. To adjust an existing thermostat schedule, select “Schedule” then “Edit”


  5. A new window will open allowing for direct input of times an temperatures of existing schedule. Adjust to desired settings and click “Save”


  6. To create a NEW schedule, click “Create” and follow prompts in pop-up screens





  7. Assign your new schedule a unique name, click “Save” when completed. The new schedule will now appear in your user schedules screen with the option to “Send Now.” All previously created schedules can be stored and “Sent” to your thermostat at your discretion.

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49. Can I send my thermostat schedule when BGE is cycling my air conditioner?

No — during an emergency event, and the remainder of the day when this event is called, the following tools will be temporarily unavailable via PeakRewards Online Access:

  • The “Override (Opt-out)” link will be removed
  • The “Set Thermostat Schedules” feature will be disabled
  • The “Temporarily Adjust Settings” feature will be disabled

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50. What’s the difference between a Temporary and Permanent Hold?

A Permanent Hold allows you to maintain the thermostat at one temperature setting until you manually cancel the Permanent Hold. A Temporary Hold allows you to maintain the thermostat at one temperature setting until the next scheduled period (Wake, Leave, Return, or Sleep). Once the next scheduled period arrives, the thermostat resumes its normal thermostat schedule.

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51. Is there a smart phone app available to access my PeakRewards thermostat remotely?

Currently, we do not have a smart phone app available for download. However, you can manage your PeakRewards thermostat settings directly from your smart phone by visiting: www.BGE.com/myaccount. You should bookmark this site and save the link on your smart phone for future use. Although the Online Access tool has been optimized for user experience, the display of this feature can vary depending on the smart phone and browser.

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52. I’ve just submitted a thermostat hold from the PeakRewards Online Access page; however, I don’t see the changes reflected on my thermostat.

It may take up to 15 minutes for the changes to take effect. When you send the thermostat schedule, a signal is sent out from the PeakRewards Online Access screen. If you don’t see the thermostat changes after fifteen minutes, resend your thermostat schedule again.

BGE is not responsible for the thermostat settings and schedules, which are chosen by the customer.

BGE cannot guarantee the information transmitted will change the setting due to atmospheric conditions and/or weak signaling strength in certain areas.

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53. Will BGE change settings on the thermostat without my consent?

No. Under no circumstance will BGE alter any thermostat settings without your express authorization.

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54. How will I know when BGE is cycling the thermostat?

On the PeakRewards Online Access home page, you will see a message, like the following, displayed for example:

Residential A/C Thermostat 75% Cycling
Currently Cycling

Additionally, you will see the word “SAVINGS” displayed in the thermostat window during a BGE cycling event. “SAVINGS” will disappear from your thermostat after the cycling event is over.

switch

A red light will be displayed on the outdoor switch during the activation of a BGE cycling event, indicating that the outdoor switch is adjusting compressor activity. A green light will indicate that the outdoor switch has power and is connected to the network but is not currently affecting compressor activity.

All customers are cycled up to 50% during non-emergency events and you may choose to override participation during this type of event up to two times per summer. You cannot change your cycling level, override your participation, or exit the program during an emergency event or during the transition out of an emergency event. You will be cycled up to your chosen cycling level — 50%, 75% or 100%.

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55. I am a Maryland-licensed HVAC contractor. How can I participate in the PeakRewards Trade Ally program?

Interested HVAC contractors should first complete the participation agreement and return it via email to: PeakRewardsHVAC@honeywell.com, fax it to 410.574.4736, or mail it to:
PeakRewards Trade Ally Program, 6935 Golden Ring Road, Baltimore MD 21237.

Once the agreement is completed, HVAC contractors will receive a vendor participation code, confirmation email and an invitation to an orientation session. Orientation sessions provide an overview of the PeakRewards A/C program, device installation, referral credit process and Trade Ally opportunities.

HVAC contractors are encouraged to call the PeakRewards Trade Ally hotline: 410.682.8268 or email: PeakRewardsHVAC@honeywell.com with any questions about the program.

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56. Can a Trade Ally receive credit for commercial referrals?

No. The PeakRewards program is available to BGE residential customers only.

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57. What do I do if I encounter a Honeywell UtilityPRO thermostat during a new HVAC system installation?

You should reprogram the thermostat as you do the Honeywell VisionPRO. For technical questions, call the Trade Ally hotline: 410.682.8268 or email PeakRewardsHVAC@honeywell.com.

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58. The customer has asked that I disconnect the LCR 4700 outdoor air conditioner switch, what should I do to inform BGE of the disconnect? What should I do with the switch?

Use the BGE Trade Ally Referral form with customer signature and email it to PeakRewardsHVAC@honeywell.com or fax it to 410.574.4736 to receive a $10 disconnect notification fee. Also, call the PeakRewards Trade Ally hotline: 410.682.8268 and let them know that you have a device to be picked up.

Leave the switch near the outdoor unit be picked up by a BGE technician . Do not dispose of it or take it with you.

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59. The customer has asked that I disconnect the Honeywell UtilityPRO thermostat. What should I do to inform BGE of the removal? What should I do with the thermostat?

Use the BGE Trade Ally Referral form with customer signature and email it to PeakRewardsHVAC@Honeywell.com or fax it to 410.574.4736 to receive a $10 disconnect notification fee. Also, call the PeakRewards Trade Ally hotline at 410.682.8268 and let them know that you have a device to be picked up.

Leave the thermostat with the homeowner to be picked up by a BGE technician. Do not dispose of it or take it with you.

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60. I found a disconnected PeakRewards outdoor air conditioner switch during a recent service call. What should I do?

If you are a PeakRewards Trade Ally, to ensure that the customer’s credits continue, please reconnect the switch and submit a BGE Trade Ally Referral form with customer signature to PeakRewardsHVAC@Honeywell.com, or fax it to 410.574.4736, to receive a $50 reconnect notification fee.

If the customer wants to be removed from the PeakRewards program use the BGE Trade Ally Referral form with customer signature and email it to PeakRewardsHVAC@Honeywell.com or fax it to 410.574.4736 to receive a $10 disconnect notification fee. Also, call the PeakRewards Trade Ally hotline: 410.682.8268 and let them know that you have a device to be picked up.

Leave the switch near the outdoor unit be picked up by a BGE technician. Do not dispose of it or take it with you.

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61. I have found a removed Honeywell UtilityPRO thermostat during a recent service call. What should I do?

If you are a PeakRewards Trade Ally, to ensure that the customer’s credits continue, please reinstall the PeakRewards thermostat and submit a BGE Trade Ally Referral form with customer signature to PeakRewardsHVAC@Honeywell.com, or fax it to 410.574.4736, to receive $50 reconnect notification fee.

If the customer wants to be removed from the PeakRewards program, use the BGE Trade Ally Referral form with customer signature and email it to PeakRewardsHVAC@Honeywell.com or fax it to 410.574.4736 to receive a $10 disconnect notification fee. Also, call the PeakRewards Trade Ally hotline at 410.682.8268 and let them know that you have a device to be picked up.

Leave the thermostat with the homeowner to be picked up by a BGE technician. Do not dispose of it or take it with you.

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62. I have received several calls during a hot summer day that appear to be related to BGE cycling. What should I have my dispatcher and service representatives do to minimize the impact to our technicians?

To minimize impact to your technicians, you should ask the customer if they are a PeakRewards participant. If so, please advise your customer that there may be a BGE cycling event underway, which could last for several hours. To confirm that a cycling event is underway, customers can call the PeakRewards customer hotline at 1.888.309.PEAK (7325) or check online if they are signed up for Online Access.

If the customer has a thermostat, they will know that they are being cycled when they see the word “SAVINGS” appear in the upper portion of the display. Switch customers will know that they are being cycled if they see a red LED light showing on their outdoor switch.

When an emergency or non-emergency event is initiated, an email or text notification to all PeakRewards Trade Allies will be sent within 30 minutes of the onset of the event. The notification provides basic cycling tips that can be referenced to answer customer concerns and questions. To update or confirm the email address or phone number of your company that the notice will be sent to, please contact the PeakRewards hotline at 410.682.8268 or email PeakRewardsHVAC@Honeywell.com.

Note: standard data charges will apply for text messaging.

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63. How can I change the backlight or other “operational” settings within the Honeywell UtilityPRO thermostat?

Setup is the same as on a Honeywell VisionPRO. However, if you are unfamiliar with the installer setup functions or have further questions, please contact the PeakRewards hotline at 410.682.8268 or email PeakRewardsHVAC@Honeywell.com.

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64. I’ve encountered PeakRewards thermostats showing blank screens. What problem does the blank screen usually indicate?

When the PeakRewards Honeywell UtilityPRO thermostat has a blank screen, it is usually indicative of an issue with the 24 volts power supply to the thermostat. This condition is often related to an open high limit switch in a gas or oil furnace, which will usually reset after a few minutes, at which time the display should return. This problem can be intermittent. Any power interruption to the heating system will also result in a blank display.

Check the furnace to ensure it is clean and operating properly. If you suspect an issue with the thermostat itself, please contact the PeakRewards hotline at 410.682.8268 or email PeakRewardsHVAC@Honeywell.com.

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65. I am a renter and I am interested in signing up for the PeakRewards program. Am I able to do so if my community is not currently participating?

The apartment unit must have central air conditioning in good working order and consent from the property owner (or manager) is required in order to participate in the program. Once you have obtained permission, call the PeakRewards customer hotline at 1.888.309.PEAK (7325) to schedule an installation, select your cycling level (50%, 75% or 100%), and start receiving your summer bill credits ($50, $75 or $100 each summer). If you are the first* tenant in the unit with the device installed, you will be eligible for the first-year signing bonus (a matching credit of $50, $75 or $100).

Property managers are encouraged to contact our Multifamily team at 410.682.8226 to learn more about the program and how their entire community can benefit by participating.

*All tenants thereafter are not eligible to receive the first-year signing bonus. Tenants can also choose to opt-out of the program while keeping the thermostat; however, the summer bill credits will no longer be applied.

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66. I am a Property Owner, what are the benefits of PeakRewards and how do I enroll my property?

Property owners or managers will receive:

  • New programmable thermostats with a high retail value and the latest technology, professionally installed at no additional cost to you or your tenants
  • Collection and recycling of existing mercury thermostats (if applicable)
  • Welcome kits for your tenants with program information to help them save money on their BGE bills
  • Marketing and collateral to aid in promoting the added advantage of PeakRewards at your property

Landlords and property owners/managers can enroll their rental units in the program by calling the PeakRewards Multifamily team at 410.682.8226. The Multifamily team will schedule an on-site community meeting and thermostat installations. Once the thermostats are installed, the team will support you in promoting the money-saving benefits of PeakRewards at your property.

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67. I am a Property Owner with ACN (Automatic Name Change) accounts set up for my units; can I participate in the PeakRewards program?

As a landlord property owner/manager there are a number of benefits to participating in the program. However, ACN accounts are not eligible to receive the PeakRewards credits when the bill reverts back into the landlord’s name upon tenant move-out. This policy was implemented to avoid paying credits on vacant homes. The PeakRewards payment is for active residential accounts in the program.

For BGE’s rental property policy for PeakRewards accounts, click here.

For more information on ACN accounts, click here.

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68. What choices does the PeakRewards Multifamily program offer me?

The PeakRewards Multifamily program gives tenants/renters of community properties summer credits on their BGE bill, *a matching first-year bonus, cycling choices, and a professionally installed Honeywell programmable thermostat. The apartment unit must have central air conditioning in good working order and consent from the property owner (or manager) is required in order to participate in the program.

* A customer moving into a home with an existing PeakRewards device will be defaulted to a 50% cycling level. A new move-in customer will receive ongoing bill credits, if they continue to participate in the program, but will not receive the first-year matching bonus. The first-year matching bonus credits are only intended for the initial customer enrollment and device installation.

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69. What is the difference between this thermostat and other programmable thermostats?

The PeakRewards thermostat has a built-in radio receiver to help BGE reduce electricity demand during periods of peak electricity use.

As a PeakRewards participant, you will have online access to your thermostat or switch 24 hours a day, 7 days a week.  Your thermostat or switch will be linked to your BGE.com account.  You will be able to access PeakRewards Online by logging onto bge.com/myaccount and entering your BGE User ID and Password to sign in.  Visit www.BGEaccess.com for more information on Online Access.

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70. Will I continue to receive bill credits for the Energy Saver Water Heater Switch program in which I have been participating for years?

Yes. Effective June 1, 2009, the bill credits for the Energy Saver Water Heater Switch program were reduced to $3.50 each month from the $5 bill credit you previously received. All customers who receive bill credits for the Energy Saver Water Heater Switch program received a letter and notification of this change.

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71. What is the difference between the Energy Saver Water Heater Switch and the PeakRewards Electric Water Heater program?

The PeakRewards Electric Water Heater program offers:

More Savings — when you participate in the PeakRewards Electric Water Heater program, you will receive combined credits and bonus totaling $50 in your first year. Bill credits of $6.25 for four months [$25] and matching first year bonus of $6.25 for four months [$25] will be reflected on your November, December, January and February bills. You will continue to receive $25 per year for each year that you participate.

Additional optionsyou can override up to two non-emergency events from October through May.

Online Access — you can access your electric water heater switch with PeakRewards Online Access. This new feature will allow you to view your cycling history and override non-emergency cycling events from anywhere you have Internet access.

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72. When can I get a new water heater switch installed for the PeakRewards Electric Water Heater program?

The PeakRewards Electric Water Heater program is now available in certain areas. Contact the PeakRewards customer hotline for more information at 1.888.309.PEAK (7325).

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73. How can I be removed from the program?

A customer can call PeakRewards customer hotline at 1.888.309.PEAK (7325) to be removed from the program. However, credits will no longer be applied to your BGE bill. The PeakRewards customer hotline is available 8 a.m. to 7 p.m. EST, Monday–Friday; and 8 a.m. to 5 p.m. EST, Saturday.

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74. Who do I call if I am having problems viewing/navigating the PeakRewards Online Access page?

Please call the PeakRewards customer hotline at 1.888.309.PEAK (7325) 8 a.m. to 7 p.m. EST, Monday–Friday; and 8 a.m. to 5 p.m. EST, Saturday.

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75. What is peak electric demand?

Electricity usage fluctuates constantly due to weather conditions, commercial and industrial business hours and residential electricity usage. During the summer months, demand is usually greater as electricity is used to cool homes and businesses, especially during weekday afternoons. “Peak electric demand” refers to the point of highest electricity use over a certain period of time. Throughout the day, BGE continually monitors electricity demand to ensure reliable delivery and minimize costs. When demand is high, BGE will activate its PeakRewards program.

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76. Who is paying for this program?

The PeakRewards program is paid for by all residential BGE customers through the electric EmPOWER Maryland surcharge on their BGE bill. The program benefits all customers whether they participate or not as it prevents potential blackouts during periods of peak demand, helps keep overall energy costs lower than they otherwise would be, improves electric service reliability and reduces power plant emissions.

The “EmPower Md. Chg”, which includes the combined electric Energy Efficiency and PeakRewards surcharges, is $0.00242 per kWh or about $2.42 per month for an average home that uses 800 kWh per month. There also is a gas component to the EmPOWER Maryland charge on customers’ bills related to the energy efficiency programs. The average residential gas customer who consumes 58 therms per month will see a monthly gas surcharge (as of January 1st, 2013) of $1.74 at the 3 cents per therm rate for the energy efficiency programs.

The program’s benefits and costs change over time; the charge may be updated annually (or more often) to reflect these changes. In addition, the benefits of the program far outweigh the costs, ultimately helping to reduce customers’ bills and improve service reliability in the years to come.

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77. Will I receive any notification prior to a cycling event?

Customers could determine an event has been activated by viewing the word “SAVINGS” on their thermostat or by the red light on their outdoor or electric water heater switch. Customers could also log onto their PeakRewards Online Access account to view their cycling status. You can sign up for cycling event notifications and receive emails or texts at the start and conclusion of every cycling event. To sign up, call 1.888.309.PEAK (7325) or visit BGESavings.com/PeakNotifications.

Note: standard data charges will apply for text messaging.

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78. When can I expect to see credits appear on my BGE bill?

As a new PeakRewards A/C customer getting the thermostat or switch installed, you can expect to see your bill credits applied once the installation is complete. Once it is complete, you will receive bill credits spread equally over the four-month period of June through September, each year as follows:

  • 50% cycling: $12.50/month for a total of $50
  • 75% cycling: $18.75/month for a total of $75
  • 100% cycling: $25/month for a total of $100

*Four months of matching bonus credits will be issued on the same schedule as detailed above for the first year of participation. If the PeakRewards programmable thermostat or outdoor switch is installed during the summer months (June through September), the credit will be applied toward all subsequent summer months. For example, if installed in July, before the meter reading, you will receive three months of credits for July, August and September, and will continue each June through September thereafter.

If the PeakRewards programmable thermostat or outdoor switch is installed after your meter reading, you will receive credits starting the following month. Credits will not be prorated based upon the timing of the enrollment and installation.

A/C Overview Chart

*A customer moving into a home with an existing PeakRewards device will receive ongoing bill credits for their participation in the program. As a “move-in” customer, you are currently enrolled at the 50% cycling level, the lowest level of credits and cycling. However, “move-in” customers are not eligible to receive the first-year bonus credits since the bonus is intended for the initial enrollment and installation of a device at a customer’s home. Credits are subject to change in future years. Terms and Conditions.

*A customer moving into a home with an existing PeakRewards device will receive ongoing bill credits for their participation in the program. As a “move-in” customer, you are currently enrolled at the 50% cycling level, the lowest level of credits and cycling. However, “move-in” customers are not eligible to receive the first-year bonus credits since the bonus is intended for the initial enrollment and installation of a device at a customer’s home. Credits are subject to change in future years. Terms and Conditions.

If you are a property owner or manager, click here for more information.

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79. If I am having problems with my thermostat or A/C switch, who do I call?

PeakRewards installers are professionally trained to perform quality installations. While you should not experience any problems, if you do, you can call the PeakRewards customer hotline at 1.888.309.PEAK (7325) for immediate assistance. A PeakRewards technician will inspect the installation of the PeakRewards device, but will not perform any other diagnostics or repairs. For issues not related to the PeakRewards device please contact your local contractor.

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80. If I no longer want to be part of the PeakRewards program, what do I do?

While most customers choose to stay in the PeakRewards Air Conditioning program and enjoy its many benefits, you can opt-out of the program without any penalties. Some customers who selected higher cycling levels opt to reduce their cycling level rather than leave the program. Should you decide to discontinue your participation, you may keep the programmable thermostat or switch; however, the summer bill credits will no longer be applied to your BGE bill. If you wish to opt-out of the program, simply call the PeakRewards customer hotline at 1.888.309.PEAK (7325). The PeakRewards customer hotline is available 8 a.m. to 7 p.m. EST, Monday–Friday; and 8 a.m. to 5 p.m. EST, Saturday.

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81. What is BGE’s PeakRewards Electric Water Heater program?

By allowing BGE to cycle electric water heaters during peak demand periods, customers can help reduce the overall demand on BGE’s electric system, which may delay the need for building new power plants and help keep future electricity prices lower than they otherwise would be, benefiting all customers.

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82. Who qualifies to participate in the PeakRewards Electric Water Heater program?

The Electric Water Heater program is available to BGE customers with electric tank water heaters who live in certain areas. BGE may disqualify an installation based on non-conforming equipment (e.g. tankless water heaters) or equipment condition.

  • Anne Arundel County
  • Baltimore City
  • Baltimore County
  • Calvert County
  • Carroll County
  • Howard County
  • Laurel City
  • Prince George’s County

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83. I’m enrolled in Budget Billing; can I participate in the PeakRewards Electric Water Heater program?

Yes, you can participate in both programs. PeakRewards and Budget Billing are separate programs and BGE customers may participate in both. Budget Billing lets you spread out your annual BGE bills by spreading them evenly throughout the year. PeakRewards gives you bill credits on your summer BGE bills, after the budget billing amount is applied.

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84. When can I expect to see credits appear on my BGE bill?

Bill credits will be applied in the months of November, December, January and February each year. If you participate, you will receive bill credits of $6.25 per month plus a matching bonus of $6.25 per month during your first full year of participation.

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85. How does the PeakRewards Electric Water Heater switch work?

The switch is designed to turn off electricity to your electric water heater during periods of peak electric demand. During these peak demand periods, the hot water that is stored in the tank at the start of the event should retain heat for a period of time and be available for your use. However, if the hot water in the tank is used up during the event, water generated will not be heated until the peak demand period is over. Once the event is over, the electric water heater will resume normal operation.

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86. Can I override electric water heater cycling events?

Yes, you can override up to two non-emergency cycling events from October through May.

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87. Can I override air conditioning cycling events?

Participants may choose not to be cycled during cycling events from June through September. These are called overrides and they may be scheduled by calling the PeakRewards customer hotline at 1.888.309.PEAK (7325) or via PeakRewards Online Access. Participants can change their cycling level and cancel their participation in the program at any time, except during emergency cycling events. Requested changes typically take effect within 48 hours.

A customer who participates in BGE Smart Energy Rewards may override unlimited Energy Savings Days or two PeakRewards non-emergency events per summer; however, a customer may not override an emergency event or the transition out of an emergency event. Additionally, customers may not change cycling levels, nor exit the program during an emergency event and the transition out of this event. Also, if you scheduled an override and subsequently an emergency event is called on the day you scheduled your override, the override will be canceled. When the emergency event ends, BGE will transition all air conditioning program customers to a lower cycling level for a brief period of time to avoid large and sudden increases in electric demand which may cause reliability problems.

During an emergency event, and the remainder of the day when this event is called, the following Online Access tools will be temporarily unavailable:

  • The “Override” link will be removed
  • The “Set Thermostat Schedules” feature will be disabled
  • The “Temporarily Adjust Settings” feature will be disabled

Tips to stay comfortable during an event

During Electric Water Heater events:

  • Tip 1 Avoid laundry loads that require hot water
  • Tip 2 Skip long showers and baths that require hot water
  • Tip 3 Avoid running the dishwasher

During Air Conditioning events:

  • Tip 1 Stay hydrated – drink plenty of water
  • Tip 2 Consider going to a cool place such as a movie theater, mall or pool
  • Tip 3 Relax in the basement where the temperature is typically several degrees cooler than the rest of the house
  • Tip 4 Use an outdoor grill or microwave instead of the stove or oven
  • Tip 5 Avoid using other heat-producing appliances such as dishwashers and clothes dryers
  • Tip 6 Draw blinds and curtains in rooms that receive a lot of sunlight
  • Tip 7 Turn ceiling fan on with blades rotating counter clockwise

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88. I’m having trouble viewing the PeakRewards Online Access page on my computer.

PeakRewards Online Access is only compatible with Internet Explorer 8.0 and higher or Firefox 3.6 and higher.

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89. During a cycling event, why do I see multiple cycling occurrences when I view my Online Access cycling history?

On the day of a cycling event, you may notice multiple cycling events recorded on your cycling history on PeakRewards Online Access as a result of how the PeakRewards system operates during events. To view the current status of a cycling event, please visit the Online Access homepage.

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90. Can I schedule an override through PeakRewards Online Access?

Yes. To schedule an override, click the Override (Opt-Out) link in the left-hand navigation menu. This link will direct you to the Override Scheduling page where you can select the override date on the calendar. Once you have chosen your date, click “APPLY”. Be sure the date you choose is correct. Once you click “APPLY” you will not be able to change the date. As long as you haven’t exceeded your override limit, your request will be accepted. For research purposes only, the system will ask you to explain the reason for requesting the override. Your response to this section allows BGE to determine the key reasons for requesting overrides, which will help BGE continue to improve the program. You are entitled to schedule the following overrides for non-emergency cycling events only:

Air conditioner thermostat(s) and switch(es):

  • Two non-emergency event overrides per device
  • Overrides apply from June – September

Water heater switch(es):

  • Two non-emergency events from October – May

You cannot change your cycling level, override your participation, or exit the program during an emergency event or during the transition out of an emergency event. You will be cycled up to your chosen cycling level — 50%, 75% or 100%.

During an emergency event, and the remainder of the day when this event is called, the following tools will be temporarily unavailable via PeakRewards Online Access:

  • The “Override (Opt-out)” link will be removed
  • The “Set Thermostat Schedules” feature will be disabled
  • The “Temporarily Adjust Settings” feature will be disabled

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91. What is a preseason cycling event?

BGE schedules preseason cycling events to test system operations and customer communications ahead of the summer and winter cycling seasons.

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92. When do preseason cycling events occur?

Preseason cycling events are scheduled before the start of each cycling season: spring for air conditioning and electric water heater summer cycling and in the fall for electric water heater winter cycling. To limit potential customer inconvenience, preseason cycling events are planned for midday on weekdays.

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93. What is the difference between a preseason event and a regular season event?

Preseason Events
BGE schedules preseason cycling events to test system operations and customer communications ahead of the summer and winter cycling seasons.

Regular Season Events
Regular season events are not preplanned and will be designated as either an Emergency Event or a Non-Emergency event. These events occur when the regional demand for electricity is closer to surpassing supply or when the wholesale price of electricity is very high. These events occur from June through September for Air Conditioning PeakRewards participants, and from June through September and November through February for Electric Water Heater PeakRewards participants.  To learn more about the differences between Emergency and Non-Emergency events, please refer to question 10 “What is the difference between a non-emergency cycling event and an emergency cycling event?”

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94. Can I override my participation in a preseason cycling event?

No. You may not override your participation during the preseason cycling events and the transition out of this event. Also, during preseason events, and the remainder of the day when these events are called, the following tools will be temporarily unavailable via PeakRewards Online Access:

  • The “Override” link will be removed
  • The “Set Thermostat Schedules” feature will be disabled
  • The “Temporarily Adjust Settings” feature will be disabled

Customers enrolled in PeakRewards are subject to the Terms and Conditions for the PeakRewards program. The program Terms and Conditions are available online at: BGEsavings.com/programresources.

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95. What is the difference between a non-emergency cycling event and an emergency cycling event?

Emergency Events
Emergency events can occur when regional demand for electricity is close to surpassing supply and BGE is required to activate its PeakRewards program. This type of event is usually called to avoid potential brownouts and rolling blackouts. You cannot override your program participation during an emergency event.  When the emergency event ends, BGE will transition all air conditioning program customers to a lower cycling level for a brief period of time to avoid sudden increases in electric demand which may cause reliability problems.  A/C program participants will be cycled up to their chosen cycling level – 50%, 75% or 100%, and Electric Water Heater program participants will be cycled at 100%.

Non-Emergency Events
BGE may activate its PeakRewards program when the wholesale price of electricity is very high. Activating non-emergency events puts downward pressure on energy prices and may increase the reliability of the distribution system. You can choose to “override” a non-emergency event on a particular date. An override can be scheduled in advance or at the beginning of a non-emergency event by calling the PeakRewards customer hotline at 1.888.309.PEAK (7325) or via the web. For non-emergency events, A/C program participants will be cycled up to 50% and Electric Water Heater program participants will be cycled at 100%.

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96. How often does cycling occur and how long will it last?

Cycling events typically occur mid-day, Monday–Friday, but may occur at other times, on other days of the week. The duration of each event depends upon the type of event (non-emergency or emergency) and the amount of time it takes to resume normal system operation after the event. BGE is unable to predict the number of times it will cycle air conditioners or electric heat pumps each year, nor maximum duration of each event. If an emergency event is called for reliability reasons, it will last until the situation is averted, which may be longer than a non-emergency event. Additionally, even after the emergency event ends, there will be a transition period until full operation of your unit is restored during which cycling changes will be prohibited.

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97. Why does BGE schedule preseason cycling events?

BGE schedules preseason cycling events to test system operations and customer communications ahead of the summer and winter cycling seasons.

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98. When do preseason cycling events occur?

Preseason cycling events are scheduled before the start of each cycling season: spring for air conditioning and electric water heater summer cycling and in the fall for electric water heater winter cycling. To limit potential customer inconvenience, preseason cycling events are planned for midday on weekdays.

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99. I am enrolled in the Air Conditioning program – how do preseason cycling events affect me?

During preseason summer cycling events, your central air conditioner or electric heat pump will be cycled up to your chosen cycling level (50%, 75%, or 100%), and you will not be able to override your participation. If you have a medical of health condition or require assistance, please call the PeakRewards customer hotline at 1.888.309.PEAK(7325).

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100. I am enrolled in the PeakRewards Air Conditioning program, how will I know when an event takes place?
Programmable Thermostat
Programmable Thermostat

The word “SAVINGS” appears across the top of your thermostat screen.

Outdoor Air Conditioning Switch
A/C Switch

The light on the front of the switch is red instead of green.


  • Online Access – View your cycling status online. Cycling status messages such as: “You have not been cycled today”, “Currently cycling”, or “You have been cycled today” will be displayed on the welcome page.
  • Event Notifications – Sign up to receive notification texts and emails at the start and end of every cycling event.
  • Social Media – Follow us on Facebook and Twitter for the latest updates.

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