Customer Agreement Electric Water Heater Program

Eligibility:

Credits:

Participation Level First Year Bonus* Winter Credits** Per Month:
November, December, January & February
First Year Total
(Credits Plus Bonus)
100%$25$6.25 / month$50

*A customer moving into a home with an existing PeakRewards device will receive ongoing bill credits, if they continue to participate in the program, but will not receive the first-year matching bonus. The first-year matching bonus credits are only intended for the initial customer enrollment and device installation. For other frequently asked questions, visit BGEsavings.com/faqs.

**Credits subject to change in future years.

Electric Water Heater Cycling Events

A customer may override two non-emergency events per season per year; however, a customer may not override an emergency event or the transition period after the emergency event. One season is defined as the months of June-September and another is October-May. Also, if you scheduled an override and subsequently an emergency event is called, your override will be cancelled.

Impact on Customer’s Electric Water Heater

Customer Agreement

  1. BY SUBMITTING YOUR ENROLLMENT, AND / OR BY YOUR PARTICIPATION IN THE PROGRAM YOU (“CUSTOMER”) AGREE TO THE TERMS OF THIS PARTICIPATION AGREEMENT.
  2. BGE (or its Contractor) will install a switch on an adjacent wall or other permanent structure. BGE does not install the new PeakRewards switch directly on electric water heaters. Customer’s electric water heater switch referred to herein as “the Equipment”. Customer will need to make an appointment and have a responsible adult at home for the Installation. Customer agrees to provide BGE or its Contractor with access, at reasonable times, to Customer’s premises to install, inspect, maintain and/or repair the Equipment. Customer is responsible for potential issues due to aging/inefficient electric water heaters.
  3. Customer understands that the equipment switch will permit BGE to cycle off the flow of electricity to the electric water heater during times of high overall electricity demand as detailed below:
  4. Participation Level First Year Bonus* Winter Credits** Per Month:
    November, December, January & February
    First Year Total
    (Credits Plus Bonus)
    100%$25$6.25 / month$50

    *Only applicable for the customer of record at the time of device installation.

    **Credits subject to change in future years


  5. A customer moving into a home with a PeakRewards device will receive ongoing bill credits if they continue to participate in the program, but will not receive the first year bonus credits since the bonus is intended for the initial enrollment and installation of a device at a customer’s home. For other frequently asked questions, visit BGEsavings.com/faqs.
  6. The incentives the Customer will receive in consideration for participation are as detailed above. BGE may, upon approval from the Maryland Public Service Commission, modify the incentive structure. The Equipment shall remain the property of BGE. Customer agrees to notify BGE if Customer disconnects or removes the Equipment. This Customer Agreement is not assignable or otherwise transferable by Customer.
  7. Customer shall have the right at any time to terminate the service by notifying BGE in writing or by telephone. Customers will no longer receive bill credits upon termination of participation in the program. Such termination will not be effective during an emergency event and the transition period to normal operation after an emergency event. Program termination requests are usually processed within 3-5 business days, but may take up to 7 business days.
  8. BGE will not be liable to the Customer or to any third party for any losses or damages, including loss of profits, loss of earnings, loss of business opportunities and personal injuries (including death), including without limitation, any damage resulting from or arising out of the Customer's participation in this Program.
  9. Customer understands that BGE assumes no responsibility for the condition or repair of Customer’s Equipment. Customer understands that Customer is responsible for the repair and maintenance of their own equipment.
  10. THE PROGRAM AND EQUIPMENT ARE PROVIDED "AS IS." CUSTOMER UNDERSTANDS AND ACKNOWLEDGES THAT BGE MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE EQUIPMENT OR PROGRAM, WHICH ARE BOTH PROVIDED WITHOUT WARRANTY OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ALL WARRANTIES ARE DISCLAIMED BY BGE TO THE FULLEST EXTENT PERMITTED BY THE LAW.
  11. Participant agrees to hold harmless, defend, and indemnify BGE, and its subsidiaries, affiliates, officers, agents, and employees from and against any third-party claim arising from or in any way related to improper use of the Equipment or Program, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs, and attorneys' fees, of every kind and nature. In such a case, BGE will provide you with written notice of such claim, suit or action.
  12. This Agreement constitutes the entire agreement between the Customer and BGE and is consistent with the tariff filed with the Maryland Public Service Commission. No undertaking, representation or warranty made by any agent or representative of BGE in connection with the sale, installation, maintenance or removal of BGE's services or Equipment shall be binding on BGE except as expressly included herein.
  13. Customer understands that BGE reserves the right to modify the terms of PeakRewards subject to approval from the Maryland Public Service Commission. Customer will receive notice of such Program modification. Customer’s continued participation in the Program following notice of such change shall be considered acceptance of such modification.
  14. BGE may assign or delegate any of our rights or obligations under this Agreement to independent contractors or other third-party organizations. Customer’s rights may not be assigned or transferred without BGE’s written consent.

The above provisions regarding events beyond BGE’s control, warranties, disclaimers of warranty and liability, and termination will survive the termination of this agreement. Failure to insist on strict performance of the terms will not operate as a waiver of any subsequent default or failure of performance. If any part of the above is determined to be invalid or unenforceable by a court of competent jurisdiction, then the invalid or unenforceable provision will be deemed ineffective and the remainder of the Agreement shall continue in effect. No joint venture, partnership, employment, or agency relationship exists between Customer and BGE as a result of this Agreement.

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